IT Support Engineer

NCR Atleos; Dundee; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Device Manager Specialist, where you'll play a vital role in ensuring the operational efficiency of ATM services across Europe. This position emphasizes resourcefulness and effective communication, allowing you to diagnose and resolve issues swiftly while collaborating with interdisciplinary teams. You'll be responsible for maintaining and monitoring critical systems, performing data analysis, and implementing process improvements. With access to a range of core benefits and opportunities for personal growth, this role offers a chance to make a significant impact in the financial services sector.

Benefits

Pension Plan

Health Insurance

Dental Insurance

Life and Income Protection

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 2 years’ experience with MS SQL Server and data mining.

Responsibilities

• Maintain and monitor Device Manager and Vision services.
• Resolve Service Now requests and perform data analysis.
• Troubleshoot network and application issues.

Skills

SQL Server

Data Analysis

Problem Solving

Communication

System Monitoring

Education

Bachelor's Degree in a Related Field

2 Years Experience in IT

Tools

Splunk

Service Now

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.

The position supports planning, implementing, and managing the operating systems for all Device Manager environments, with emphasis on ensuring ATM fault dispatching profiles and related actions are accurate. These services will migrate onto the Vision solution in 2025.

Resourcefulness is essential in this role. The ability to diagnose and resolve problems quickly, communicate effectively with interdisciplinary teams and users, and ensure smooth operation of our Device Manager/Vision solution are key responsibilities.

Location

Dundee

Salary

£30,000-£35,000 (DOE) + benefits

Primary Duties And Responsibilities

1. Proactively maintain and monitor Device Manager and Vision services, performing quality assurance for North America, Canada, and Europe, with emphasis on SQL services.
2. Resolve 'Service Now' requests related to issues and changes, including client and ATM updates, report creation, and maintenance linked to the Device Manager/Vision service and ATM estate.
3. Create and run data analysis and extracts as needed by operational and business teams.
4. Perform workflow changes and build within Vision to ensure dispatching accuracy and incorporate new/changed fault codes.
5. Create and maintain new Splunk dashboards by extracting/inputting information from databases.
6. Maintain systems administration of Device Manager and Vision applications under the direction of the IT manager.
7. Identify opportunities and implement system monitoring, corrective actions, system refreshes, hardware replacements, software upgrades, and application modifications.
8. Troubleshoot network, infrastructure, or application issues, identify root causes, establish return to service, and develop mitigation strategies.
9. Manage escalations, initiate bridge calls, and collaborate with specialist teams to resolve problems; support root cause analysis.
10. Proactively seek and implement process improvements, document technical diagrams and procedures.
11. Interact with IT staff or vendors for testing, support, and troubleshooting with minimal supervision.
12. Monitor virtual server performance and capacity to ensure optimal performance.
13. Participate in on-call support for after-hours emergencies.
14. Complete projects on time and produce necessary documentation.
15. Support miscellaneous Device Manager communications tasks as needed.

Education And/Or Experience

1. Bachelor’s degree in a related field preferred or equivalent work experience.
2. At least 2 years’ experience with MS SQL Server, SSRS report creation, data mining, and statistics fundamentals.
3. Minimum 2 years supporting Microsoft Windows environments.
4. At least 2 years’ experience in Information Technology.

As an NCR Atleos employee, you will have access to core benefits, with options to select additional discounted voluntary benefits to suit your lifestyle and family needs, including a pension plan, health and dental insurance, life and income protection, and various discounts and programs.

Employment offers are conditional upon passing screening criteria applicable to the role.

EEO Statement

NCR Atleos is an equal-opportunity employer. We hire, train, promote, and pay based on qualifications, ability, and performance, regardless of race, color, creed, religion, national origin, citizenship, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, disability, genetic information, medical condition, military or veteran status, or any other protected factor.

Statement to Third Party Agencies

We only accept resumes from agencies on our preferred supplier list. Do not forward resumes to our applicant tracking system, employees, or facilities. We are not responsible for fees related to unsolicited resumes.