IT Support Engineer

A fantastic opportunity for an enthusiastic and friendly candidate to join a company that values its employees as a crucial part of their success.

Our client is seeking an IT Support Engineer to join on a permanent full-time basis; working hours are 9am - 5pm, Monday to Friday.

Benefits:

• Free parking
• Development opportunities

Role Responsibilities:

• Provide technical assistance and support related to computer systems, hardware, and software
• Utilize strong customer service skills and troubleshoot various IT issues effectively
• Ensure smooth and efficient operation of the technology infrastructure
• Proactively monitor, escalate, and pursue outstanding Helpdesk calls to ensure prompt responses
• Keep customers informed about the progress of their Helpdesk calls
• Specify, create customer sales orders, and order new equipment for installation and configuration

Candidate Requirements:

• 1-2 years' experience in a Helpdesk environment
• Experience in a 1st line support role
• Proficiency with Windows 10/11 and server OS
• Experience with Mobile devices (Android & IOS)
• Basic Microsoft Office 365 administration skills
• Basic network troubleshooting
• Good communication skills and an excellent telephone manner
• Driven, motivated, and punctual
• Strong customer service skills
• Problem-solving ability and ability to work under pressure
• Positive attitude with high attention to detail
• Logical and methodical approach
• Full UK driving license

About the Company:

A forward-thinking firm established over 22 years ago, which considers its employees as the heart of its business.

About the Agency:

Edwards & Pearce acts as an employment agency for permanent recruitment and as an employment business for temporary workers. Edwards & Pearce is an Equal Opportunities Employer.