IT Support Engineer

Michael Page (UK); Coventry; On-site; GBP 35,000 - 38,000; Full time

Job summary

An expanding IT Managed Service Provider in Coventry seeks an IT Support Engineer to provide 2nd and 3rd Line support for its clients. This role offers the chance to work with Microsoft technologies, networking, and provide mentorship to junior team members, along with ample training and a comprehensive benefits package.

Benefits

Extensive company benefits package

Sponsorship for professional accreditations

Qualifications

• 2-3 years experience at a 2nd/3rd Line level.
• Strong communication skills required.

Responsibilities

• Provide expert 2nd and 3rd Line level technical support.
• Troubleshoot as an escalation point for 1st Line team.
• Support various areas including Office365, networking, and disaster recovery.

Skills

Windows 10 / 11

Windows Server

Active Directory - Group Policy

Office 365 / EntraID

Virtualisation - VMWare / Hyper V

Networking - router, switch, firewall, VLAN, WAN, Wi-Fi

Job description

• A chance to join an expanding IT Managed Service Provider in Coventry.
• A 2nd/3rd Line level Helpdesk role, covering desktop, server and networking.

About Our Client

• Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK.
• The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space.
• With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists.

Job Description

• As the IT Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base.
• Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery.
• This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas.
• You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team.
• In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time.
• The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary.
• Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area.

The Successful Applicant

This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in:

• Windows 10 / 11
• Windows Server
• Active Directory - Group Policy
• Office 365 / EntraID
• Virtualisation - VMWare / Hyper V
• Networking - router, switch, firewall, VLAN, WAN, Wi-Fi

What's on Offer

• A salary range of £35,000 - £38,000 per annum.
• Extensive company benefits package.
• Fantastic training opportunities including sponsorship for professional accreditations.

This is a fantastic opportunity for an IT Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.