IT Support Engineer

Tria; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-regarded IT service provider is seeking an experienced IT Support Engineer to join their Resolver Group in London. This role involves supporting IT infrastructure, including user management, mobile devices, and networking. The ideal candidate will have proven technical support experience and be skilled in Office 365 and Active Directory. This position requires onsite attendance, five days a week with a daily rate of £200 inside IR35.

Qualifications

• Experience in technical support roles is essential.
• Understanding of virtual desktop environments is required.
• Experience managing support queues is necessary.

Responsibilities

• Support IT infrastructure for user management.
• Manage accounts and mobile devices for users.
• Troubleshoot network and connectivity issues.

Skills

Technical support experience

Cloud services knowledge

Mobile Device Management (MDM)

Strong troubleshooting skills

Teamwork skills

Tools

Office 365

Active Directory

EUC

Networking tools

Job description

Overview

IT Support Engineer (Resolver Group)

Active Directory / O365 / MDM / Networking
Rate: 200/day (Inside IR35)
Location: London - Onsite, 5 days per week

We're working with a well-regarded government body seeking an experienced IT Support Engineer to join at the Resolver Group level. You'll be supporting a broad range of IT infrastructure, including user management, account administration, mobile device support, networking, cloud services, end-user computing (EUC), and some legacy systems.

What We\'re Looking For

• Proven experience in technical support roles.
• Understanding of virtual desktop environments and cloud services.
• Experience with Mobile Device Management (MDM).
• Strong troubleshooting and problem-solving skills.
• Experience managing support queues.
• Excellent communication and teamwork skills.

Technical Skills

• Office 365 - Teams, SharePoint, Distribution Lists, etc.
• Active Directory.
• MDM and MFA (Multi-Factor Authentication).
• EUC - Desktops, Printers, etc.
• Networking - Wi-Fi, connectivity, etc.

If this aligns with your experience, please apply with an up-to-date copy of your CV and we\'ll be in touch to provide more information.