IT Support Engineer

Law Business Research Limited; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading research firm in London seeks an IT Support Engineer to join their Business Operations team. You will provide front-line support, assist users with IT issues, and maintain documentation. The ideal candidate has 2-3 years of experience in IT support, is proficient in Microsoft Windows and Office, and enjoys interacting with staff at all levels. The firm promotes a collaborative and inclusive work culture.

Benefits

Eye Care

Employee Assistance Programme

Birthday day off

Pension plan

Cycle to Work scheme

Season ticket loan

Wellbeing allowance

Private healthcare after 1 year

Qualifications

• 2 to 3 years of first-line support experience on the Windows platform.
• Ability to work on own initiative and prioritize workload.
• Enjoy speaking with staff at all levels.

Responsibilities

• Provide front-line support via calls and emails.
• Log issues in the service desk and keep users informed.
• Maintain IT documentation in coordination with the IT manager.

Skills

Front-line support

Microsoft Windows and Office proficiency

Troubleshooting and problem-solving

User training

Network support

Tools

MS 365 Office

Active Directory

Azure

Job description

IT Support Engineer

Department: Business Operations

Employment Type: Full Time

Location: London

Reporting To: IT Operations Manager

Description

Why LBR?

An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do. Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees. We have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation. We also engage in charitable and community initiatives, including supporting Swawou School in Sierra Leone to provide education for 120 girls. We are an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

Key Responsibilities

• Desktop computer assembly
• Experience of Microsoft Windows and Office package
• Supporting a business network
• Ability to work on own initiative and prioritise workload
• Enjoy speaking to and dealing with staff at all levels of the business
• Enjoy working in a busy medium size business with offices in London, Hong Kong and the US
• 2 to 3 years of first-line support experience on the Windows platform

Skills Knowledge and Expertise

• Front-line support – answering calls and emails from members of staff and providing initial guidance
• Ensuring all issues raised are logged in the service desk, and end users receive regular updates on their support issues
• Work with 3rd party suppliers on more complex problems before escalating to the System Administrator
• Maintain IT team documentation in coordination with the IT manager
• Ensure all IT services in meeting rooms and pool equipment are tested regularly
• Ensure all desks have fully functional IT equipment
• Physical assembly of new computers and IT equipment, including network cabling
• User induction and training on Microsoft and 3rd party products
• The primary applications supported are
  • MS 365 Office suite
  • Office 365 Services such as SharePoint
  • Windows 10 and 11
  • Active Directory
  • Azure
  • MS Edge / Chrome
  • File Servers
  • Office 365 Exchange
  • Office 365 SharePoint
  • Office 365 MS Teams
• Basic printing support
• First and second-line support for users in HK, Australia, India, the UK and the US
• Project-based in coordination with the Infrastructure Engineer and Head of IT
• Nice to have: Comptia A+, Network +. Windows or MS 365, CCNA qualifications

Benefits

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

• Eye Care
• Employee Assistance Programme
• A day off for your birthday

After 3 months employment:

• Pension (4% employer contribution and 4% employee contribution)
• Cycle to Work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym membership & fitness classes

After 4 months and 1 year's service:

• Life assurance after 4 months
• Private healthcare after 1 years’ service

Additional Perks:

• Company socials e.g., Christmas and Summer parties
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.