IT Support Engineer

Wedo Technology Solutions Ltd.; Chester; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Wedo Technology Solutions Ltd. is seeking a 1st Line IT Service Desk Analyst for their Chester office, which offers a hybrid work model. The successful candidate will be the first point of contact for IT support, resolving incidents, and ensuring excellent customer service.

With a salary range of £28,000 to £32,000, you will join a collaborative team and have the chance to develop your skills while supporting users across multiple platforms.

This position requires strong communication skills and previous experience in a similar environment.

Qualifications

• Previous experience within a 1st Line or Service Desk support environment.
• Strong customer service and communication skills.
• Experience supporting Microsoft environments.

Responsibilities

• Act as the first point of contact for IT support requests.
• Log, prioritise, troubleshoot, and resolve tickets.
• Support users across Microsoft 365, Windows, and macOS.

Skills

Customer service skills

Communication skills

Experience supporting Microsoft environments

Basic networking knowledge (DNS, DHCP, TCP/IP)

Experience using ticketing systems (Jira or similar)

Problem-solving ability

Exposure to ITIL environments

Knowledge of Intune, Jamf, Azure, AWS

Job description

1st Line IT Service Desk Analyst – Chester, UK (Hybrid)

Salary: £28,000 to £32,000 base

Work Type: 1 Year Fixed Term Contract

Location: Chester, UK (Hybrid, 3 days onsite)

WeDo is partnering with an exciting and growing organisation that has built a strong reputation for making financial management simpler for customers globally. Supporting over a million customers, the business continues to invest in technology, innovation, and people. This is an opportunity to join a collaborative and supportive environment where you will play an important role within a lean IT team. You will have the chance to take ownership, work closely with the wider business, and become a visible and valued part of day‑to‑day operations.

Responsibilities

• Act as the first point of contact for IT support requests and incidents
• Log, prioritise, troubleshoot, and resolve tickets within agreed SLAs
• Support users across Microsoft 365, Windows, and macOS environments
• Troubleshoot hardware, software, VPN, and connectivity issues
• Support onboarding and off‑boarding activities, including device setup and user access management
• Maintain IT assets and ensure documentation remains accurate and up to date
• Work within ITIL‑aligned processes and contribute ideas for continuous improvement
• Deliver excellent customer service and support across the business

Required Skills

• Previous experience within a 1st Line or Service Desk support environment
• Strong customer service and communication skills
• Experience supporting Microsoft environments and end users
• Basic networking knowledge including DNS, DHCP, and TCP/IP
• Experience using ticketing systems such as Jira or similar
• Strong problem‑solving ability and a proactive approach
• Exposure to ITIL environments would be beneficial
• Knowledge of Intune, Jamf, Azure, or AWS would be advantageous

This role offers far more than a standard support desk position. You will join a small team where your contribution will be visible and valued from day one. The environment will provide genuine ownership and the opportunity to build broader technical exposure while developing your skills. If you enjoy combining technical troubleshooting with strong customer interaction and want to be part of a growing fintech journey where you can make an impact, this is a strong opportunity to consider.

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