IT Support Engineer

CV Screen; Cheltenham; On-site; GBP 30,000; Full time

Job summary

A global technology business in Cheltenham seeks an IT Support Engineer offering a salary circa £30,000 plus excellent benefits. You will provide technical support to enterprise clients, diagnose software issues, and collaborate with senior engineers in a supportive environment. This role provides substantial training and career progression opportunities.

Benefits

25 days annual holiday

Comprehensive training and career progression

Excellent company culture

Qualifications

• Minimum 2 years’ experience in a technical support or helpdesk role.
• Strong diagnostic and problem-solving skills.
• Experience in a customer-facing support environment.

Responsibilities

• Provide technical support to enterprise clients via phone, email, and web-based tools.
• Diagnose and troubleshoot issues related to software installations.
• Record, manage and track incidents using an internal support system.

Skills

Diagnostic skills

Problem-solving skills

Communication

Education

Computer Science degree

Job description

IT Support Engineer
Cheltenham | Circa £30,000 + Excellent Benefits

Are you an IT Support professional looking for your next challenge? We are recruiting for an IT Support Engineer to join a global technology business based in Cheltenham, offering a salary in the region of £30,000 plus excellent benefits. You’ll be joining a well-established software company that delivers enterprise-level solutions for document and output management to major organisations worldwide. It’s a fantastic opportunity to join a forward-thinking business in a technical support position with excellent training and progression prospects.

Duties & Responsibilities

• Provide technical support to enterprise clients via phone, email, and web-based tools.

• Diagnose and troubleshoot issues related to software installations and configurations.

• Record, manage and track incidents using an internal support system.

• Collaborate with senior support engineers and developers to resolve complex issues.

• Attend regular team meetings to review ongoing support cases and share knowledge.

What Experience is Required

• A minimum of 2 years’ experience in a technical support or helpdesk role, or 2 years of a computer science degree.

• Strong diagnostic and problem-solving skills with excellent communication.

• Experience in a customer-facing support environment, ideally involving software products.

Salary & Benefits

• Salary: Circa £30,000

• 25 days annual holiday

• Comprehensive training and career progression

• Excellent company culture and global support infrastructure

Location
Based in Cheltenham, this role is easily commutable from:

• Gloucester

• Worcester

• Cirencester

• Tewkesbury

• Stroud

How to Apply
Please send your CV to Giselle Whitton at CV Screen in strict confidence to be considered for this fantastic opportunity.

Alternate Job Titles

• Technical Support Engineer

• IT Helpdesk Engineer

• Product Support Specialist

• Software Support Technician