IT Support Engineer

TieTalent; Cheltenham; On-site; GBP 30,000; Full time

Job summary

A leading technology company in Cheltenham is seeking an IT Support Engineer. The role offers a salary around £30,000 with excellent benefits and development opportunities. Responsibilities include providing technical support, troubleshooting software issues, and collaborating with senior engineers. Ideal candidates will have at least 2 years of experience in a support role.

Benefits

25 days annual holiday

Comprehensive training and career progression

Excellent company culture

Qualifications

• Minimum 2 years' experience in technical support or helpdesk role.
• Strong diagnostic and problem-solving skills.
• Experience in a customer-facing support environment.

Responsibilities

• Provide technical support to enterprise clients via phone, email, and web.
• Diagnose and troubleshoot software installation issues.
• Manage incidents using an internal support system.

Skills

Diagnostic skills

Problem-solving skills

Communication

Education

Computer Science Degree

Job description

About

IT Support Engineer Cheltenham | Circa £30,000 + Excellent Benefits

Are you an IT Support professional looking for your next challenge? We are recruiting for an IT Support Engineer to join a global technology business based in Cheltenham, offering a salary in the region of £30,000 plus excellent benefits. You’ll be joining a well-established software company that delivers enterprise-level solutions for document and output management to major organisations worldwide. It’s a fantastic opportunity to join a forward-thinking business in a technical support position with excellent training and progression prospects.

Duties & Responsibilities

Provide technical support to enterprise clients via phone, email, and web-based tools.

Diagnose and troubleshoot issues related to software installations and configurations.

Record, manage and track incidents using an internal support system.

Collaborate with senior support engineers and developers to resolve complex issues.

Attend regular team meetings to review ongoing support cases and share knowledge.

What Experience Is Required

A minimum of 2 years’ experience in a technical support or helpdesk role, or 2 years of a computer science degree.

Strong diagnostic and problem-solving skills with excellent communication.

Experience in a customer-facing support environment, ideally involving software products.

Salary & Benefits

Salary: Circa £30,000

25 days annual holiday

Comprehensive training and career progression

Excellent company culture and global support infrastructure

Location Based in Cheltenham, this role is easily commutable from:

Gloucester

Worcester

Cirencester

Tewkesbury

Stroud

How to Apply Please send your CV to Giselle Whitton at CV Screen in strict confidence to be considered for this fantastic opportunity.

Alternate Job Titles

Technical Support Engineer

IT Helpdesk Engineer

Product Support Specialist

Software Support Technician

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• Cheltenham, England, United Kingdom
  
  

Work experience

• Systems Administrator
• Solutions Engineer
  
  

Languages

• English