IT Support Engineer

LAW BUSINESS RESEARCH; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative research company in Camden Town is looking for an IT Support Specialist to handle front-line support and ensure all IT services are functional. The ideal candidate has 2-3 years of first-line support experience, proficiency in Windows and Office, and excellent communication skills. This role offers a comprehensive benefits package including healthcare, a pension scheme, and additional perks such as wellbeing allowances and company socials.

Benefits

Eye Care

Employee Assistance Programme

Birthday off

Pension (4% employer contribution)

Cycle to Work scheme

Season ticket loan

£350 annual wellbeing allowance

Life assurance after 4 months

Private healthcare after 1 year's service

Company socials

Access to Employee Affinity Networks

Mentoring scheme

Volunteering Day

Mortgage Advice

Qualifications

• 2 to 3 years of first-line support experience on the Windows platform.
• Experience in desktop computer assembly and Microsoft Windows/Office.
• Ability to work independently and prioritize workload.

Responsibilities

• Provide front-line support by answering calls and emails.
• Log issues in the service desk and provide regular updates.
• Collaborate with 3rd party suppliers for complex issues.
• Maintain documentation coordination with the IT manager.
• Ensure IT services and equipment are functioning properly.
• Train users on Microsoft and other 3rd party products.

Skills

CompTIA A+

Network+

Windows or MS 365

CCNA qualifications

Desktop computer assembly

Microsoft Windows and Office package

Business network support

Ability to work on own initiative

Communication skills

Prioritization skills

First-line support experience

Job description

An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do. Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We're proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees. We have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation. We also engage in charitable and community initiatives, including supporting Swawou School in Sierra Leone to provide education for 120 girls. We are an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

Responsibilities

• Front-line support - answering calls and emails from members of staff and providing initial guidance
• Ensuring all issues raised are logged in the service desk, and end users receive regular updates on their support issues
• Work with 3rd party suppliers on more complex problems before escalating to the System Administrator
• Maintain IT team documentation in coordination with the IT manager
• Ensure all IT services in meeting rooms and pool equipment are tested regularly
• Ensure all desks have fully functional IT equipment
• Physical assembly of new computers and IT equipment, including network cabling
• User induction and training on Microsoft and 3rd party products
• The primary applications supported are MS 365 Office suite + Office 365 Services such as SharePoint + Windows 10 and 11 + Active Directory + Azure + MS Edge / Chrome + File Servers + Office 365 Exchange + Office 365 SharePoint + Office 365 MS Teams
• Basic printing support
• First and second-line support for users in HK, Australia, India, the UK and the US
• Project-based in coordination with the Infrastructure Engineer and Head of IT

Qualifications

• Nice to have: Comptia A+, Network +. Windows or MS 365, CCNA qualifications
• Desktop computer assembly
• Experience of Microsoft Windows and Office package
• Supporting a business network
• Ability to work on own initiative and prioritise workload
• Enjoy speaking to and dealing with staff at all levels of the business
• Enjoy working in a busy medium size business with offices in London, Hong Kong and the US
• 2 to 3 years of first-line support experience on the Windows platform

Benefits

• Start of employment:
  • Eye Care
  • Employee Assistance Programme
  • A day off for your birthday
• After 3 months employment:
  • Pension (4% employer contribution and 4% employee contribution)
  • Cycle to Work scheme
  • Season ticket loan
  • £350 annual wellbeing allowance to contribute to gym membership & fitness classes
• After 4 months and 1 year's service:
  • Life assurance after 4 months
  • Private healthcare after 1 year's service
• Additional Perks:
  • Company socials e.g., Christmas and Summer parties
  • Access to Employee Affinity Networks
  • Mentoring scheme
  • Volunteering Day
  • Mortgage Advice