IT Support Engineer

Obsidian Networks Ltd; Cambridgeshire and Peterborough; On-site; GBP 80,000 - 100,000; Full time

Job summary

An expanding IT Services company in Cambridgeshire is seeking an IT Support Helpdesk Engineer to manage incidents, set up networking hardware, and provide customer support. The ideal candidate will have proven IT experience, strong communication skills, and a focus on customer satisfaction. This role offers competitive salary, team lunches, and professional development opportunities.

Benefits

Competitive salary

Team payday lunch

Your birthday off

Employee health package

Company pension scheme

20 days holiday plus bank holidays

Qualifications

• Proven experience in an IT Support role.
• Experience with Hyper-V and Server OS.
• Experience with VoIP/Yeastar Hosted Phone Systems.

Responsibilities

• Manage incidents and support requests to 2nd/3rd Line level working to SLAs.
• Set up Firewalls, Routers, Switches.
• Conduct regular system checks & audits at customer sites.

Skills

IT Support experience

Experience with Hyper-V

VoIP/Yeastar Hosted Phone Systems

Microsoft technologies

Strong communication skills

Job description

IT Support Helpdesk Engineer

As an established and expanding IT Services company, we are seeking an IT Support Technician to join our growing team dedicated to delivering a professional and polished service. You will be working from our modern offices in a rural setting on the outskirts of Chester (just off the A55).

As a key person within the team infrastructure, no two days will be the same, and you will have input into a wide variety of projects.

What will you be doing?

1. Manage incidents and support requests to 2nd/3rd Line level working to SLAs.
2. Set up Firewalls, Routers, Switches.
3. Assume key responsibility for onboarding new clients and transferring knowledge to the Service Desk team.
4. Conduct regular system checks & audits at customer sites.
5. Ensure the best possible service levels are provided, encouraging a professional and customer-focused ethos within the team.
6. Provide customer support by taking support calls and resolving technical issues remotely.
7. Support VOIP systems such as Horizon, 3CX, Yeastar.
8. Participate in a 24/7 on-call rota.

Customer Focus

As a customer-focused business, we look for our engineers to represent the company culture by ensuring we offer the best solutions for our customers' needs, with the customer journey at the forefront of our work.

Essential Skills

• Proven experience in an IT Support role.
• Experience with Hyper-V and Server OS.
• Experience with VoIP/Yeastar Hosted Phone Systems.
• Excellent knowledge of Microsoft technologies.
• Previous experience within an MSP environment.
• Strong communication skills.

Why Work With Us?

• We have great expansion plans for 2025/2026.
• Collaborative and team-oriented culture.
• Opportunities for personal development.
• Competitive salary.
• Team payday lunch.
• Your birthday off.
• Employee health package.
• Company pension scheme.
• 20 days holiday plus bank holidays, with additional days based on length of service.
• Opportunities for role development and progression to Support Desk Manager.

Working Hours

8:30 am - 5:30 pm, Monday to Friday.

This overview provides a brief description of the position and our business. For more information, please apply or contact us to discuss further. We are a direct employer; no agencies, please.

To be considered for this role, please apply today.

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