IT Support Engineer

Randstad Technologies; Cambridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established global technology company is seeking a dedicated IT Services and Support Engineer to join their internal IT team on a 12-month fixed-term contract. This hands-on role, based in Cambridge, involves providing essential support to end users across various devices, troubleshooting technical issues, and collaborating with internal teams on IT projects. Ideal for someone with a strong customer-first mindset, this position offers a dynamic work environment where reliability and initiative are valued. If you're looking to make a meaningful impact in a supportive IT team, this opportunity is perfect for you.

Qualifications

• Proven experience in IT support roles with a focus on end-user devices.
• Strong troubleshooting skills across various operating systems and devices.

Responsibilities

• Provide 1st line support for hardware and software issues.
• Set up and configure user accounts and devices.
• Collaborate with teams on IT projects and escalations.

Skills

Windows 10/11 support

macOS support

Hardware troubleshooting

Mobile device management (iOS/Android)

Basic networking (TCP/IP)

Active Directory

MDM tools

Remote support platforms

Organisational skills

Communication skills

Job description

Job Description

IT Services and Support Engineer

?? Cambridge - Onsite, 5 Days a Week

?? 12-Month FTC (Inside IR35)

?? £150 - £200 per day

An established global technology company is seeking an experienced IT Support Engineer to join its internal IT team on a 12-month fixed-term basis. This is a hands-on role, ideal for someone who thrives in a structured support environment, enjoys variety in their day, and has a strong customer-first mindset.

Working onsite in Cambridge, you'll be supporting end users with a range of technical issues across desktops, laptops, mobile devices, and peripheral equipment. You'll also assist with hardware provisioning, asset tracking, and routine IT operations.

What You'll Be Doing:

• Provide 1st line support across hardware, software, and mobile devices
• Set up and configure laptops, peripherals, and user accounts
• Track and manage IT assets and support hardware logistics
• Troubleshoot network connectivity and printing issues
• Collaborate with internal teams on escalations and small-scale IT projects
• Support occasional onsite events and offsite user needs

The Successful candidate should have the following skills:-

• Proven experience supporting Windows 10/11 and macOS environments
• Confident with hardware troubleshooting and end-user device support
• Familiarity with mobile device management (iOS/Android)
• Understanding of basic networking (TCP/IP)
• Hands-on experience with Active Directory, MDM tools, and remote support platformsExcellent organisational and communication skills

This is a site-based role in Cambridge, with some occasional travel to other UK locations. You'll be part of a supportive, collaborative IT team that values reliability and initiative.

?? Contract: 12 months (Fixed Term)?? Rate: £150-£200/day (Inside IR35)?? Location: Cambridge - 5 days per week onsite

Randstad Technologies is acting as an Employment Business in relation to this vacancy.