IT Support Engineer

First Recruitment Services; Burgess Hill; On-site; GBP 27,000 - 30,000; Full time

Job summary

An IT support company in Burgess Hill is looking for an IT Support Engineer to provide client support and troubleshoot IT issues. The role involves managing requests, maintaining Microsoft 365, and ensuring customer satisfaction. Candidates should have experience in 1st line support and Active Directory knowledge. This full-time position offers a salary between £27,000 - £30,000 and includes good company benefits.

Qualifications

• Basic Active Directory / M365 knowledge is required.
• Good experience of providing technical IT support is essential.
• Previous experience within 1st line IT support / helpdesk is needed.

Responsibilities

• Act as point of contact for phone calls and emails from clients regarding IT issues.
• Log and manage requests from clients via telephone and email.
• Provide Microsoft 365 Administration and maintenance support.
• Troubleshoot IT related problems on software and hardware.
• Troubleshoot network issues.
• Create user accounts and reset passwords.

Skills

Active Directory / M365 knowledge

Technical IT support experience

1st line IT support / helpdesk experience

Job description

• Position: IT Support Engineer
• Salary: £27,000 – £30,000 per year plus good company benefits
• Location: Burgess Hill, West Sussex
• Hours: Monday – Friday, 9:00am – 5:30pm – office based role
• Role based in Burgess Hill. There is plenty of free street parking very close to the office and the company is located a short walk from the nearest mainline railway station and close to bus links too.

We are very pleased to be working alongside our successful and highly reputable IT support client as they seek to recruit an additional Support Engineer to join their team at their modern offices in Burgess Hill. My client provides IT support and services for a wide range of clients and technologies.

This role is full time (Monday-Friday 0900-1730) and offers a rare opportunity to join a great business and to work within an excellent team.

Duties will include:

• Act as point of contact for phone calls and emails from clients regarding IT issues and queries.
• Receiving, logging and managing requests from clients via telephone and email.
• Microsoft 365 Administration and maintenance.
• Trouble-shoot IT related problems on software and hardware
• Trouble-shoot network issues
• Log all requests on the call logging system.
• Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner.
• Maintain a high degree of customer service for all support queries
• Creating user accounts, resetting passwords etc.
• Onsite Customer support if and when required
• To arrange for external technical support with 3rd parties if issues can’t be resolved in house.

Experience, competencies and knowledge required:

• Basic Active Directory / M365 knowledge.
• Good experience of providing technical IT support
• Experience within 1st line IT support / helpdesk

This is an excellent opportunity to use your skills and experience gained within an IT support / helpdesk type role, working as a key part of a friendly and busy team.

For more information regarding this new and exciting IT Support Engineer opportunity please apply now! Short-listing will take place soon – don’t miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.