IT Support Engineer

Broadwood Resources Limited; Buckie; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

A leading IT support firm is seeking an IT Support Engineer to provide technical assistance and maintain customer satisfaction. The role offers flexibility with hybrid working possibilities and requires a good understanding of PC hardware. Candidates should live within reasonable commuting distance of Cullen, Scotland AB56. Ideal for someone pursuing their IT degree or seeking part-time employment.

Benefits

Part-time hours

Fuel allowance

Flexible working schedule

Qualifications

• Located within reasonable commuting distance of Cullen, Scotland AB56.
• Professional approach and excellent inter-personal skills.

Responsibilities

• Provide technical support via phone or email.
• Maintain high customer service standards.
• Assist with customer implementations remotely or on-site.
• Own and proactively address user problems.
• Support users by providing necessary training and advice.

Skills

Basic understanding of PC hardware set-up and configuration

Excellent telephone manner and face-to-face communication skills

Experience in diagnosing hardware/software faults

Excellent interpersonal skills

Education

HND or equivalent in IT related degree

Tools

Networking software

Backup software

Accounts software

Job description

Benefits

• Part-time hours
• A great place to work in a quality, established business
• Fuel allowance

Company Overview

Our client has been offering bespoke IT solutions to businesses across the UK for over 35 years. Their reliable team has extensive knowledge of hardware, software, and maintaining IT infrastructure from legacy systems to the latest technologies and provides support to businesses remotely across the UK.

Hybrid working is a possibility for this role, but some level of office working in Cullen, AB56 will be required. The successful candidate must have a flexible mindset regarding working hours as these may change subject to requirement. This role could be ideal for somebody looking to work while they study their IT degree or someone who is self-employed and looking for an IT role to work in tandem.

Key Duties & Responsibilities for our IT Support Engineer

• Provide technical support; answering support queries either onsite or via phone or email
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Assist with customer implementations either remotely or on-site
• Take ownership of user problems and be proactive when dealing with user issues
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Support users in the use of computer equipment by providing necessary training and advice
• Escalate more complex service issues to the relevant member of the team

Essential Skills and Experience Required for our IT Support Engineer

• Basic understanding of PC hardware set-up and configuration
• Knowledge of networking, backup software and accounts software would be a plus
• Excellent telephone manner and face to face communication skills
• Experience in diagnosing hardware/software faults
• Excellent inter-personal skills: diplomatic and able to inspire user confidence
• Thorough, professional approach
• Applicants should be located within reasonable commutable distance of Cullen, Scotland AB56

Desirable Skills & Experience for our IT Support Engineer

• Experience working for a small-medium sized business
• Broad range of IT support experience
• Explore the customer’s situation with them to develop a fuller understanding of the underlying need
• Deliver as agreed with the customer
• Take action to exceed customer expectations
• Advocate customer satisfaction as a key value as part of the IT Team
• Deal effectively with dissatisfied customers
• Ensure the effective and efficient use of time and resources
• HND or equivalent in IT related degree

Schedule

3 days per week with some flexibility in days of work

Location

Cullen, Buckie - candidates should be located within easily commutable distance of AB56

Apply today

Early interview and immediate start date available for the successful candidate