IT Support Engineer

TieTalent; Birmingham; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

A well-established asset management company based in Birmingham is seeking an IT Support Engineer for a hybrid position. The role involves providing first-line support for hardware and software issues, assisting with Microsoft applications, and managing devices. Ideal candidates will have over 2 years of experience in IT support and be proficient in relevant technologies.

Qualifications

• Minimum 2 years in IT support/service desk role.
• Proficient in Windows 10/11, Microsoft 365, and Azure/Entra.
• Familiar with ITIL processes and ticketing systems.

Responsibilities

• Provide first-line support for hardware/software issues.
• Log, track, and resolve incidents per ITIL best practices.
• Maintain documentation of incidents and deliver customer service.

Skills

Problem Solving

Communication

Customer Service

Tools

Microsoft 365

Windows 10/11

Azure/Entra

Intune

Job description

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About

IT Support Engineer - 1st/2nd Line

Birmingham (Hybrid)

83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and systems support across the business.

Key Responsibilities

Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver high-quality customer service and training.

Preferred Skills And Experience

Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems.

Additional Notes

Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or weekend support

If you are open to a new opportunity, contact me today!

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Nice-to-have skills

• Azure
• InTune
• ITIL
• Birmingham, England
  
  

Work experience

• Systems Administrator
• Desktop Support
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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