IT Support Engineer

High Bluff Design/Build LLC; Birmingham; Hybrid; GBP 35,000; Full time

Job summary

A well-established design and build firm in Birmingham is seeking an IT Support Engineer to provide essential helpdesk support and maintain company computer systems. This role requires strong communication skills, a solid understanding of various operating systems, and the ability to solve technical issues effectively. The position offers a competitive salary of £35,000 and hybrid working options after probation.

Qualifications

• Experience dealing with computer hardware setup, configuration and troubleshooting.
• Proficient with Windows Server, Mac OS, iOS and Android.
• Strong analytical skills for diagnosing and resolving technical issues.

Responsibilities

• Provide remote and in-person support for hardware and software issues.
• Install and configure company systems and peripherals.
• Document and track support tickets using a ticketing system.
• Conduct regular system maintenance tasks.

Skills

Computer hardware setup and troubleshooting

Windows Server and OS

Microsoft 365 administration

Network protocols and VPNs

Cybersecurity principles

Analytical and problem-solving skills

Communication skills

Job description

Overview

Job Title: IT Support Engineer

Salary: £35,000 per annum

Location: Tyseley

Hours: Monday to Friday (two days per week working from home after probation)

Joining an existing IT department as IT Support Engineer you will be responsible for providing helpdesk support both in person and remotely. Strong communication, organisational skills and the ability to work autonomously are essential, as well as the ability to problem solve and think critically.

Responsibilities

• Provide remote and in-person support for hardware and software issues
• Install, configure and maintain company computer systems and peripherals
• Support the onboarding of new starters by setting up new user accounts and configuring hardware
• Document and track support tickets using a ticketing system
• Create and maintain technical documentation and user guides
• Conduct regular system maintenance tasks, such as backup and restore, operating system updates and physical health checks
• Assist with investigations into IT and telephony issues and implement solutions
• Support all users and departments in the use of business applications
• Assist with technical procurement, sourcing hardware, software and peripherals from approved suppliers according to agreed budgets and specifications

Key Skills / Experience

• Dealing with computer hardware setup, configuration and troubleshooting
• Experience with Windows Server, Windows OS, Mac OS, iOS and Android
• Proficient in Microsoft 365 administration, particularly Entra, Exchange, SharePoint and Teams
• Knowledge of network protocols, VPNs, LANs, DNS and Firewalls
• Experience with networking hardware, backup and recovery systems
• Solid working knowledge of cybersecurity principles and technologies
• Experience supporting end users with business applications
• Strong analytical and problem solving skills for diagnosing and resolving technical issues
• Excellent communication skills, both written and verbal, for supporting end users

This is an excellent opportunity for a skilled and experienced IT Support Engineer looking to join a great within a well established business. The role offers a salary of £35,000.

Morgan Parkes Recruitment Ltd operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We adhere to a strict equal opportunities policy.

We are an equal opportunities employer.