IT Support Engineer

NTT DATA Services Ireland Limited; Belfast; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading IT services company is seeking an IT Support Engineer to provide technical support for hardware and software in a fast-paced environment. The ideal candidate will have over 5 years of experience and be proficient in Windows OS, with strong customer interaction skills. Responsibilities include troubleshooting desktops, notebooks, and printers, performing maintenance, and ensuring customer satisfaction. A competitive benefits package is available, tailored to foster health and wellbeing.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
• Strong customer interaction skills.
• A+ desktop or equivalent skill set is required.

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance.

Skills

Hardware troubleshooting

Remote support

Help Desk Support

Job description

Overview

NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Belfast. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers).

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Experience

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
• Strong customer interaction skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Skills

• Hardware troubleshooting
• Remote support
• Help Desk Support