It Support Engineer

TieTalent; Ashford; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading company in IT solutions is looking for an Onsite IT Support Engineer for a long-term temporary role in Ashford. The position involves managing end-user support, troubleshooting incidents, and ensuring compliance with established IT processes. Ideal candidates will have experience with ITIL, Active Directory, and excellent communication skills.

Qualifications

• Knowledge of ITIL principles.
• Troubleshooting for Windows, Microsoft Office, networks.
• Experience deploying hardware via SCCM or Intune.

Responsibilities

• Provide hands-on support at end-user workplaces.
• Execute IMACD requests and standard changes.
• Support migrations from Windows 7 to Windows 10.

Skills

Troubleshooting

Customer-oriented communication

Attention to detail

Tools

Active Directory

SCCM

Intune

Job description

About

IT Support Engineer

Temporary/Part-time

£16-£18 per hour DOE

Ashford based

Our client is seeking an Onsite IT Support Engineer on a long-term temporary basis, working 3 full days per week.

The Onsite IT Support Engineer will handle incidents and requests that require onsite attention. The role involves onsite support and management of end-user workplaces, serving as the hands-and-eyes for IT colleagues who provide a mix of onsite and remote support. Responsibilities include processing and following up on logged incidents and requests using existing ITSM tools, following established processes and procedures.

Teamwork

• Customer-oriented and customer-friendly communication.

Communication

• Proactively communicate with colleagues.
• Have the courage to challenge any information if unsure of its accuracy.

Strategic

• Adhere to all company and group internal and external deadlines.
• Collaborate with the IT Manager to implement innovative processes and solutions to maximize department and company efficiencies.

Analytical

• Be proactive and take ownership of responsibilities.
• Maintain excellent attention to detail.

Responsibilities & Expertise

• Provide hands-on support at end-user workplaces, both in office environments and production locations, including cases with resolution times over 15 minutes.
• Execute and support IMACD (Installation, Move, Add, Change, Disposal) requests and standard changes via established processes and order portals.
• Support migrations and project work, such as system migrations (e.g., from Windows 7 to Windows 10).
• Assist colleagues managing remote IT systems.
• Manage stock of end-user hardware and workplace supplies.

Please note this list is not exhaustive and may vary based on workload.

Compliance

• Comply with all relevant policies, procedures, and risk assessments.
• Ensure tasks are completed accurately and promptly.

Qualifications And Experience

• Knowledge of ITIL principles.
• Experience managing Active Directory user and computer objects.
• Troubleshooting skills for Windows, Microsoft Office, networks, and end-user hardware including printers and production components.
• Consultancy skills for hardware and mobile devices (Android/iOS).
• Experience deploying hardware via SCCM, Intune, or similar tools.

Interpersonnel Recruitment acts as an employment business for this role. By applying, you consent to data processing under GDPR for your employment search. Applicants should have UK Right to Work documentation on file.

We receive many applications and can only respond to shortlisted candidates. If you are not contacted within four weeks of the closing date, please assume you have not been shortlisted. Interpersonnel is an equal opportunities employer.

Nice-to-have skills

• ITIL
• Active Directory
• Windows
• InTune
• Android
• iOS

Work experience

• Systems Administrator

Languages

• English