IT Support Desk Engineer

Usedtrucksfrsaleusa.com; Derby; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established IT Managed Services business seeks an IT Support Desk Engineer in Derby. You will provide 1st/2nd line IT support, manage IT service requests, and ensure maximum service availability. The role requires technical skills in Windows Server and Active Directory, alongside strong customer service abilities. Competitive salary of up to £28,000, plus benefits including healthcare and support for IT accreditations.

Benefits

Pension

Healthcare

28 days holiday including BHs

Support for IT accreditations

Qualifications

• Full UK Driving Licence and own vehicle preferred.
• Experience in providing 1st/2nd line IT support.
• Ability to manage and log actions via the IT helpdesk.

Responsibilities

• Provide remote IT support for a range of customers.
• Ensure system monitoring and fault-tracking for service availability.
• Manage IT accounts for new starters and leavers.

Skills

Remote IT support

Problem solving

Strong customer service skills

Tools

Windows Server

Active Directory

Office 365

Job description

IT Support Desk Engineer

Derby

Permanent

to £28,000 (DOE)

IT Support Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Summer 2025.

Key skills, experience + tasks:

• Providing remote IT support for a range of customers to 1st/2nd line level.
• Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
• System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
• IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
• Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
• Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
• Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
  
  

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