IT Support Desk Engineer

Syntax Consultancy Ltd; Derby; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established IT Managed Services business is looking for an IT Support Desk Engineer in Derby. The role involves providing 1st/2nd line technical support to clients across the Midlands, managing helpdesk actions, and system monitoring. Benefits include a salary of up to GBP28k, pension, healthcare, and support for IT accreditations.

Benefits

Pension

Healthcare

28 days holiday (including BHs)

Support to gain IT accreditations

Qualifications

• Full UK Driving Licence and own vehicle preferred.
• Experience in 1st/2nd line IT support.

Responsibilities

• Provide technical support to clients across the Midlands.
• Log all actions via the IT helpdesk.
• Manage service requests and system monitoring.

Skills

Remote IT support

Fault-tracking

Problem solving

Customer service skills

Tools

Windows Server

Active Directory

Office 365

Job description

IT Support Desk Engineer
Derby
Permanent
to GBP28,000 (DOE)

IT Support Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Summer 2025.

Key skills, experience + tasks:

• Providing remote IT support for a range of customers to 1st/2nd line level.
• Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
• System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
• IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
• Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
• Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
• Benefits: Salary to GBP28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.