IT Support Coordinator

The Openwork Partnership; Leeds; On-site; GBP 28,000; Full time

Job summary

The Openwork Partnership is seeking an IT Support Coordinator to provide essential 1st and 2nd line support across the 2plan Group. This role requires exceptional customer service skills and technical expertise, perfect for someone who thrives in a dynamic, fast-paced environment. You will be a crucial point of contact for resolving technical issues and ensuring smooth operation of our technology infrastructure.

Benefits

Bonus scheme

Pension scheme

Critical illness cover

Death in service - 4 x salary

27 days holiday + bank holidays

Flexible benefits including private medical and dental insurance

Qualifications

• Experience resolving technical issues.
• Working with ticketing systems.
• Ability to communicate technical concepts.

Responsibilities

• Provide 1st and 2nd line technical support.
• Diagnose and resolve hardware/software issues.
• Maintain documentation of support interactions.

Skills

Customer Service

Problem-solving

Analytical Skills

Communication

Attention to Detail

Education

Hands-on experience in 1st line technical support

Job description

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We're on the lookout for an IT Support Coordinator to join our growing team, providing exceptional technical support across the 2plan Group. The role offers an exciting opportunity to work in a dynamic environment where you'll be responsible for delivering comprehensive 1st and 2nd line IT support to all colleagues and advisers within our organisation.

You'll play a crucial role in maintaining operational excellence by ensuring our technology infrastructure runs smoothly and efficiently. You'll be the first point of contact for technical issues, working collaboratively with internal teams and external vendors to resolve problems quickly and effectively.

This position is ideal for a technically-minded individual who thrives in a fast-paced environment, is passionate about delivering outstanding customer service and committed to the continuous improvement of our IT operations.

The benefits:

• Salary - £28,000
• Bonus scheme - on target bonus - 7.5%
  
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Death in service - 4 x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Key Accountabilities:

• Provide responsive and effective 1st and 2nd line technical support to all 2plan colleagues and advisers
• Diagnose, troubleshoot, and resolve hardware and software issues across various platforms and applications
• Maintain detailed documentation of all support interactions and resolutions in our ticketing system
• Configure, deploy, and maintain operational IT equipment including desktops, laptops, mobile devices, and peripherals
• Monitor system performance and proactively identify potential issues before they impact users
• Maintain accurate inventory of all IT assets and equipment
• Support disaster recovery procedures and business continuity planning
• Assist with compliance requirements related to data protection and security standards

What will you need to succeed?

• Established hands-on experience in 1st line technical support or help desk environment
• Proven track record of successfully resolving technical issues in a business environment
• Experience working with ticketing systems and IT service management processes
• Strong customer service background with ability to communicate technical concepts to non-technical users
• Problem-solving mindset with strong analytical and troubleshooting abilities
• Excellent communication skills - both written and verbal, with ability to explain technical concepts clearly
• Time management and prioritisation skills to handle multiple concurrent issues effectively
• Attention to detail and commitment to maintaining high-quality service standards
• Awareness of financial services industry regulations and compliance requirements (desirable but not essential)
• Knowledge of current technology trends and emerging solutions relevant to business operations
• Commitment to continuous learning and professional development
• Customer-focused approach with dedication to user satisfaction
  
• Adaptable and flexible in response to changing business needs and priorities
• Proactive mindset with ability to identify improvements and implement solutions

Why us?

2Plan Wealth Management was launched in July 2007 and we have continuously built on our strengths to become one of the leading wealth management firms in the UK. Our head office administration, technology and regulatory teams provide exceptional support to all our financial advisers around the country, enabling them to deliver the best possible service to clients. The client experience is paramount and all our advisers pride themselves on providing up-to-date advice and building long lasting, professional client relationships. We want all our clients to view 2plan wealth management as their trusted go-to adviser for their financial matters.

At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

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Created on 14/07/2025 by TN United Kingdom