IT Support Coordinator

Lloyd Recruitment; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

An innovative tech-focused company is seeking an IT Support Coordinator to lead their service desk operations. This role is perfect for someone who thrives in a dynamic environment, balancing the demands of incoming requests while ensuring smooth communication between technicians and customers. With a focus on servers and infrastructure, you'll play a vital role in optimizing workflows and maintaining high service standards. Join a close-knit team that values clarity and ownership, and enjoy opportunities for mentorship and professional growth in a supportive atmosphere.

Benefits

Performance-based bonus

Tools and mentorship

Regular team events

Close-knit team culture

Qualifications

• Experience in an MSP or IT support role is essential.
• Familiarity with server environments and IT systems is required.

Responsibilities

• Manage incoming IT service requests and prioritize tasks effectively.
• Communicate with technicians and customers to ensure clarity.

Skills

IT Support Experience

Technical Coordination

Customer Communication

Server Knowledge

Prioritization Skills

Job description

Are you the kind of person who thrives in a fast-paced environment, but brings order to it?

Our client, a fast-moving and tech-focused MSP, is on the hunt for an IT Support Coordinator, who actively leads the team and streamlines their operations.

This role is ideal for someone with a background in IT or tech support who understands how service desks really run and knows how to keep everything (and everyone) on track.

But here's the twist: we're not just looking for a scheduler. We're looking for someone who understands the tech behind the tickets, especially when it comes to servers and infrastructure.

What You’ll Be Doing:

• Be the frontline traffic controller for all incoming IT service requests, from routine support tickets to urgent escalations.
• Prioritise and assign tasks with precision, ensuring technicians are focused and customers are informed.
• Monitor workflow across the board, jumping in to rebalance workloads and timelines as needed.
• Use your working knowledge of servers and IT systems to properly scope tasks, spot gaps and understand technical urgency.
• Communicate clearly with both technicians and end-users, translating tech talk into actionable updates.
• Keep documentation, processes and SLAs clean, current and client ready.
• Be the central support of the service desk, a calm and steady force in a busy MSP environment.

What You’ll Bring:

• Experience in an MSP, IT support, or technical coordination role.
• Familiarity with server environments (Windows Server, virtualisation, backups, patching, etc.), you don’t need to be a technician, but you do need to know what matters.
• A keen eye for priorities, dependencies, and deadlines.
• The confidence to juggle fast-moving parts while keeping people aligned and customers happy.
• Clear, customer-first communication skills across emails, platforms, or calls.
• A knack for staying calm under pressure and thriving in a team that moves fast.

What’s In It for You?

• Up to £45k dependent on experience + performance-based bonus.
• Tools, mentorship, and real-world projects to grow your skillset fast.
• A culture that values clarity, ownership and forward-thinking.
• Regular team events and a close-knit team that knows how to have fun.
• The chance to step into the engine room of an MSP and make it run smoother, smarter and faster.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.