IT Support Assistant X5

Midwifery at the University; Moorend; On-site; GBP 40,000 - 60,000; Part time

Job summary

A UK university is seeking IT Support Assistants for on-campus roles to assist with IT and audio-visual issues during teaching sessions. Candidates should have excellent customer service skills. The position offers flexible hours with a pay rate of £12.60 per hour and training provided. Interested applicants are encouraged to apply early as the role may close once suitable candidates are found.

Qualifications

• Experience with IT and audio-visual equipment is advantageous.
• Excellent customer service skills are essential.
• Current UWE student required.

Responsibilities

• Respond to and resolve IT and Audio-visual issues in teaching spaces.
• Carry out proactive maintenance on student printers.
• Conduct IT/AV room checks in teaching spaces.

Skills

Customer service skills

IT troubleshooting

Audio-visual equipment

Job description

The job information is shown below. Please click on the links to see full details.

*This role is open for current UWE students*

IT Services are offering UWE students paid work experience with the IT Campus Support team as IT Support Assistants (x5).

The main responsibilities include:

• Responding quickly to and resolving IT and Audio-visual issues in teaching spaces during live sessions.
• Carrying out proactive maintenance on student printers.
• Conducting IT/AV room checks in teaching spaces.

Please see the attached Job description for full details.

Experience with IT and audio-visual equipment is advantageous, but excellent customer service skills are essential as the role is customer-facing.

Full induction and training will be provided to successful candidates.

The roles are on-campus at Frenchay.

Contracts are term-time only for both semester 1 and semester 2, totaling 26 weeks (2 x 13-week blocks).

Working hours options include:

• A morning shift from 07:00 to 10:00.
• An early evening shift from 16:30 to 19:30.

Both shifts are three hours, Monday to Friday, totaling 15 hours per week. We may consider flexible hours to accommodate teaching schedules, and a rota system may be implemented for mixed shifts.

The pay rate is £12.60 per hour (C-grade spine point 10), with holidays pro-rata.

If interested, please contact the Temporary Staff Unit or complete the application form.

Early applications are encouraged as the advert may close early once suitable candidates are found.

The closing date is 15 August 2025.

Advice to applicants

We encourage you to apply if interested. Please complete the application form promptly and describe how your skills and experience meet the essential and desirable criteria listed in the Person Specification, providing specific examples where possible.

We will notify shortlisted candidates via email about the outcome.