IT Support Assistant X5

University of the West of England; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A UK university in Bristol is offering a paid work experience opportunity as an IT Support Assistant. The role involves quickly resolving IT and audio-visual issues, maintaining student printers, and conducting room checks. Excellent customer service skills are essential, with shifts scheduled to fit around teaching times. A full induction and training will be provided. The pay rate is £12.60 per hour for a total of 15 hours per week during term time.

Qualifications

• Excellent customer service skills are important as the role is predominantly customer facing.
• Experience using IT and audio-visual equipment would be an advantage.

Responsibilities

• Responding quickly to and resolving IT and Audio-visual issues in teaching spaces.
• Carrying out pro-active maintenance activities on student printers.
• Performing IT/AV room checks in teaching spaces.

Skills

Customer service skills

Experience with IT/Audio-visual equipment

Job description

• This role is open for current UWE students*
  
  
  

IT Services are hoping to offer UWE students the opportunity of paid work experience working with the IT Campus Support team as an IT Support Assistant x5

The main responsibilities of the roles are:

• Responding quickly to and resolving IT and Audio-visual issues in teaching spaces during live teaching sessions.
• Carrying out pro-active maintenance activities on our student printers.
• Carrying out IT/AV room checks in teaching spaces.
  
  
  

Please See Attached Job Description For Full Details.

Although experience using IT and audio-visual equipment would be an advantage, excellent customer service skills are also very important as the role is predominantly customer facing.

A full induction and training will be given to the successful candidates.

The roles will be on campus and will be based at Frenchay.

The contracts for these roles will be term time only for both semester 01 and semester 02 which is a total of 26 weeks (2 X 13-week blocks)

There will be a choice of two sets of working hours: The first is a morning shift starting at 07:00am and finishing at 10:00am. The second is an early evening shift starting at 16:30pm until 19:30p. Both shifts are three hours long and are Mon-Fri (making a total of 15 hours per week) – please note less hours will always be considered to fit with individuals teaching hours; however the start and finish times are set. Once the team is assembled, we would also consider a rota system so that people could do a mixture of mornings and evenings.

The pay rate is £12.60 per hour (C-grade spine point 10) and holidays are UWE pro rata.

If you’re interested in applying for one of these roles, please contact the Temporary Staff Unit @Temp Unit in the first instance or fill the application form.

Please note that early applications are encouraged as we reserve the right to close the advert should we feel able to appoint appropriate candidates.

The closing date for this advert will be 15 August 2025.

Advice to applicants

We’d love to hear from you - if you are excited about this opportunity please complete our application form as soon as possible.

Tell us how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.

Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.