It support assistant

Porcelanosa SA; Watford; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading company in design and manufacturing seeks a part-time IT Support Specialist. The role involves providing first-line support for hardware and software issues across multiple locations. Ideal candidates will possess strong communication skills, problem-solving abilities, and flexibility. You will handle desktop support, software installations, and network administration, ensuring smooth operations for approximately 450 users. Join a dynamic team committed to innovation and quality.

Qualifications

• Strong communication skills for internal and external interactions.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Provide first-line support for hardware and software issues.
• Install and administer company software and network infrastructure.
• Repair and replace hardware like PCs and peripherals.

Skills

Communication

Problem Solving

Multitasking

Flexibility

Self-motivated

Tools

MS Office

SAP

Windows Server

Design software

Job description

PORCELANOSA, a global leader in the innovation, design, manufacture, and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting, cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products, and dependable services to its clients. Through a dynamic company-owned and independent distribution network,

Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years, and today our global presence extends to over 140 countries through more than 400 company-owned showrooms, distribution centers, and an extensive network of independent distributors and retailers.

Job Role

First-line support for hardware and software problems in a Windows environment. This includes on-site installation, support, and remote support when based in the office. In this position, you will perform desktop and network support for approximately 450 users across 23 locations in the UK.

Daily Tasks

1. Desktop Support - via phone, email, and face-to-face
2. Installation of company software - Wareflow, SAP, MS Office, Design software
3. Setup new users/new PCs
4. MS Windows Server Administration - Active Directory, DNS, DHCP
5. Backup administration
6. SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
7. Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers, etc.
8. Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third-party IT companies
9. Liaise with internal departments for CRM, SAP, Wareflow, Design software
10. Telephony administration
11. Setup company mobiles/handheld devices, tablets
12. Administration of network infrastructure, firewalls, and internet connections
13. First point of contact for antivirus, iPads, Video Conference system

Personal Attributes

1. Ability to multitask and remain calm under pressure
2. Flexibility and adaptability
3. Self-motivated, able to work on your own initiative, think outside the box, and solve problems quickly
4. Strong communication skills for working within and outside the organization

Working Pattern

• Part Time
• Monday to Friday, 30 hours (8am - 2pm / 9am - 3pm) with a 1-hour break