IT Support Assistant

Michael Page; Scotland; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Scotland is seeking an IT Support Technician to deliver efficient user support service across the UK. The ideal candidate will have strong problem-solving skills, be self-motivated, and able to maintain IT assets while assisting users remotely and onsite. A competitive salary and excellent working environment are offered.

Benefits

Competitive salary

Excellent working environment

Qualifications

• Degree qualified or equivalent work experience.
• Strong initiative and teamwork capabilities.
• Analytical approach to problem solving.

Responsibilities

• Maintain IT assets and keep databases updated.
• Provide user assistance and support remotely and onsite.
• Ensure security systems and procedures are implemented.

Skills

Problem solving

Interpersonal skills

Self-motivated

Education

Degree or equivalent work experience

Tools

VOIP

LAN

WiFi

ISP

Job description

Our client is looking for an IT Support Technician (preferably full-time but part-time would be considered for the right candidate) to provide an efficient and effective user support service, both on site and to remote users throughout the UK, as per brief and targets set by the IT Country Manager.

Role

You will work closely with the Service Desk, IT Country Manager, and other Group IT support teams to deliver an efficient and cost-effective IT service. This is a hands-on role and responsibilities will include:

• Purchase (build and configure as needed) and maintain IT assets and keep asset databases and directories up to date.
• Maintain stock of IT assets.
• Maintain and map IT infrastructure with support from Global IT to ensure maximum uptime (includes VOIP, LAN, WiFi and ISP connections).
• Provide user assistance and support to the IT Help Desk, providing support onsite and remotely (first line as required).
• Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales, ensuring that customers are always kept fully informed of progress.
• Provide general assistance to users in using internal systems and software packages including training.
• Potential need to attend site/regional offices as required by the department (locations across the country), providing a professional, punctual, and courteous service.
• Assist with IT asset purchase offering choices and process for users to order.
• Assist with communicating Group IT correspondence.
• Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate.

Profile

You will ideally be degree qualified or have the equivalent level of work experience. Self-motivated and enthusiastic, you will possess good interpersonal skills and have a structured and analytical approach to problem solving. You will have initiative, plenty of drive and be a strong team player. Where others see many, we see you - personally. We recognise and value your passion and personality.

Job Offer

A competitive salary and excellent working environment