IT Support Assistant

Pertemps; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A London-based design agency is seeking an IT Support (Mac OS) specialist to ensure the smooth operations of all IT systems. The ideal candidate will have a couple of years of IT support experience, proficient in Mac OS and Apple products, and have excellent knowledge of Office 365 and Adobe Creative apps. Responsibilities include providing technical support, monitoring IT infrastructure, and helping users maximize their software capabilities.

Qualifications

• Couple of years of IT support experience in a Mac OS environment.
• Proficient in using Apple products.
• Detail-focused and eager to learn.

Responsibilities

• Provide technical support for end-users, diagnosing hardware and software issues.
• Set up and maintain workstations with up-to-date software.
• Monitor and maintain IT infrastructure including desktops and networks.
• Support system updates, backups, and security protocols.
• Research and purchase computer equipment and manage IT expenditure.
• Ensure adherence to IT policies and document formatting.

Skills

Mac OS Support

Office 365

Adobe Creative Apps

Problem-solving

Job description

We are working with a London-based Interior design agency to help find them an IT Support (Mac OS) specialist, someone with a couple of years IT support experience, who will help to ensure the smooth running of all the agency’s IT systems and report to the IT Manager.

This role willhave a broad focus and includes the following:

• Provide technical support and assistance to end-users, by diagnosing and resolving hardware, software (Mac OS), and network issues.
• Set up and maintain new and existing users, ensuring that all workstations are running the most up to date software.
• Monitor and maintain IT infrastructure, including desktops, laptops, printers, and network equipment (including cabling, VPN, Firewalls, and WiFi networks).
• Support routine system updates, backups, and security protocols
• Research and purchase computer equipment for the office, keeping tabs on IT expenditure.
• Ensure IT, technology policies and document templates/formatting are adhered to throughout the studio.

• Stay up to date with the latest technologies, research technology solutions, and make recommendations on improvements.
• Help users get the most out of their software throughout the agency, including helping to run workshops and other training programmes.

Applicants must have a background in supporting IT for a Mac OS environment, be proficient in using Apple products, have excellent knowledge of Office 365 and Adobe Creative apps, and above all be detail-focused, reliable, confident, and eager to learn.