IT Support Assistant

Michael Page; Dundee; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading organisation is seeking an IT Support Assistant to provide effective user support both on-site and remotely across the UK. The ideal candidate will have strong interpersonal skills, problem-solving abilities, and be either degree qualified or possess equivalent work experience. The role offers a competitive salary and an excellent working environment.

Qualifications

• Degree qualified or equivalent level of work experience.
• Good interpersonal skills and structured, analytical approach.
• Initiative and a strong team player.

Responsibilities

• Purchase and maintain IT assets, keeping databases up to date.
• Maintain IT infrastructure for maximum uptime.
• Provide user assistance and support to the IT Help Desk.
• Help ensure security systems are in place and report breaches.

Skills

Interpersonal skills

Problem-solving

Self-motivation

Teamwork

Education

Degree or equivalent work experience

Job description

Overview

Our client is looking for an IT Support Assistant. Client Details: A leading organisation. We are now looking for an IT Support Technician (preferably full-time but part-time would be considered for the right candidate), to provide an efficient and effective user support service, both on site and to remote users throughout the UK, as per brief and targets set by the IT Country Manager.

Responsibilities

• Purchase (build and configure as needed) and maintain IT assets and keep asset databases and directories up to date.
• Maintain stock of IT assets.
• Maintain and map IT infrastructure with support from Global IT to ensure maximum uptime (includes VOIP, LAN, WiFi and ISP connections).
• Provide user assistance and support to the IT Help Desk, providing support onsite and remotely (first line as required).
• Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales, ensuring that customers are always kept fully informed of progress.
• Provide general assistance to users in using internal systems and software packages including training.
• Potential need to attend site/regional offices as required by the department (locations across the country), providing a professional, punctual, and courteous service.
• Assist with IT asset purchase offering choices and process for users to order.
• Assist with communicating Group IT correspondence.
• Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate.

Profile / Qualifications

You will ideally be degree qualified or have the equivalent level of work experience. Self-motivated and enthusiastic, you will possess good interpersonal skills and have a structured and analytical approach to problem solving. You will have initiative, plenty of drive and be a strong team player.

Where others see many, we see you - personally. We recognise and value your passion and personality.

Job Offer

A comoetitive salary and excellent working environment