IT Support Assistant

UBT; Doncaster; On-site; GBP 30,000 - 35,000; Full time

Job summary

A growing construction products company in Doncaster is seeking an IT Support Assistant to provide cross-departmental IT support. This full-time role involves troubleshooting, system administration, and collaboration across teams. Ideal candidates will have strong Microsoft 365 knowledge and experience supporting multiple users. The position offers competitive salary and benefits, including a company-wide bonus scheme and supportive culture.

Benefits

Company wide bonus scheme

Pension Contribution

28 days holiday

Birthday off

Team celebrations

Employee of the month

Qualifications

• Strong working knowledge of Microsoft 365 applications.
• Experience supporting 50+ users across multiple departments.
• Proactive in following cybersecurity best practices.

Responsibilities

• Provide IT support to all internal users.
• Troubleshoot system issues as they arise.
• Manage IT activities and maintain documentation.

Skills

Microsoft 365

Azure

Dynamics 365

SQL

PowerBI

Remote helpdesk support

Tools

Sage200

SageCRM

Smartsheet

SharePoint

Pimberly

Job description

A long-established and growing business within the construction and industrial products sector is seeking an IT Support Assistant to join their close-knit, supportive team based in Doncaster.

This full-time, office-based role offers the chance to work in a collaborative environment, where employees are treated like family and supported to succeed. You'll play a key part in supporting users across various departments while contributing to the ongoing development of the IT function.

The Role

You will support all areas of the business — including Sales, Marketing, Customer Service, Finance, and Warehouse — ensuring users can operate effectively. This is a hands-on and varied position that combines helpdesk support, system administration, and light technical project work.

Key Responsibilities

• Provide IT support to internal users across all departments
• Troubleshoot and resolve system issues as they arise
• Manage and maintain a central log of IT activities
• Support onboarding, offboarding, and user access changes
• Assist with server patch management and application updates
• Maintain asset registers, change logs, and key documentation
• Liaise with external IT support partners and raise support tickets
• Perform system security checks in line with company policy
• Support reporting and data management using tools such as PowerBI and SQL
• Help onboard external partners to document automation platforms
• Supporting users with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, SageCRM, Smartsheet
• Assisting with testing and deploying changes on the company websites
• Data management in internal systems such as SharePoint
  
  

Requirements

• Strong working knowledge of Microsoft 365 (Outlook, SharePoint, Teams, OneDrive, etc.)
• Familiarity with Azure, Dynamics 365 (Customer Service), and Sage 200/Sage CRM
• Experience supporting a business of around 50+ users across multiple departments
• Comfortable with remote helpdesk support and using various platforms
• Basic understanding of SQL and experience creating reports in PowerBI or PanIntelligence
• Proactive in supporting cyber security best practices
• Experience working with internal systems such as SharePoint and Pimberly is desirable
  
  

Benefits

• Hours - Monday- Friday 8am-5pm
• Salary- £30,000- £35,000
• Company wide bonus scheme
• Pension Contribution
• 28 days holiday
• Birthday off
• Team celebrations, lunches, Street food stalls, early finish etc
• Employee of the month
• Supportive, caring culture
  
  

IND25