IT Support Assistant

Universal Business Team; Doncaster; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established construction and industrial products firm in Doncaster is seeking an IT Support Assistant to provide comprehensive support across various departments. This full-time position requires a pro-active individual knowledgeable in Microsoft 365 and comfortable with remote helpdesk tasks. You’ll contribute to the IT function's development while enjoying a supportive work culture with competitive pay and benefits.

Benefits

Company wide bonus scheme

Pension Contribution

28 days holiday

Birthday off

Team celebrations

Qualifications

• Strong working knowledge of Microsoft 365 applications.
• Experience in supporting at least 50 users.
• Basic understanding of SQL for reporting.

Responsibilities

• Provide IT support for internal users across all departments.
• Troubleshoot and resolve technical issues.
• Manage IT activities log and assist in system documentation.

Skills

Microsoft 365 knowledge

Azure familiarity

Customer Service software experience

Remote helpdesk support

SQL understanding

Cyber security best practices

Experience with SharePoint

Tools

PowerBI

Dynamics 365

Sage200

Sage CRM

Smartsheet

Job description

A long-established and growing business within the construction and industrial products sector is seeking an IT Support Assistant to join their close-knit, supportive team based in Doncaster.

This full-time, office-based role offers the chance to work in a collaborative environment, where employees are treated like family and supported to succeed. You'll play a key part in supporting users across various departments while contributing to the ongoing development of the IT function.

The Role

You will support all areas of the business — including Sales, Marketing, Customer Service, Finance, and Warehouse — ensuring users can operate effectively. This is a hands-on and varied position that combines helpdesk support, system administration, and light technical project work.

Key Responsibilities

• Provide IT support to internal users across all departments
• Troubleshoot and resolve system issues as they arise
• Manage and maintain a central log of IT activities
• Support onboarding, offboarding, and user access changes
• Assist with server patch management and application updates
• Maintain asset registers, change logs, and key documentation
• Liaise with external IT support partners and raise support tickets
• Perform system security checks in line with company policy
• Support reporting and data management using tools such as PowerBI and SQL
• Help onboard external partners to document automation platforms
• Supporting users with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, SageCRM, Smartsheet
• Assisting with testing and deploying changes on the company websites
• Data management in internal systems such as SharePoint

• Strong working knowledge of Microsoft 365 (Outlook, SharePoint, Teams, OneDrive, etc.)
• Familiarity with Azure, Dynamics 365 (Customer Service), and Sage 200/Sage CRM
• Experience supporting a business of around 50+ users across multiple departments
• Comfortable with remote helpdesk support and using various platforms
• Basic understanding of SQL and experience creating reports in PowerBI or PanIntelligence
• Proactive in supporting cyber security best practices
• Experience working with internal systems such as SharePoint and Pimberly is desirable

• Hours - Monday- Friday 8am-5pm
• Salary- £30,000- £35,000
• Company wide bonus scheme
• Pension Contribution
• 28 days holiday
• Birthday off
• Team celebrations, lunches, Street food stalls, early finish etc
• Employee of the month
• Supportive, caring culture

IND25