IT Support Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Bournemouth; On-site; GBP 23,000 - 30,000; Part time

Job summary

A healthcare organization in Bournemouth seeks an IT Support Assistant for their Primary Health Care Team. This part-time position involves providing IT support across 6 practices and requires a full driving license for travel. Candidates must have experience in IT support, good communication skills, and attention to detail. Competitive salary and various benefits offered.

Benefits

Competitive salary

Friendly working environment

NHS Pension Scheme

Continuous CPD

Cycle to work scheme

Qualifications

• Proven experience in a similar IT Support role supporting team members.
• Competent in Microsoft Word, Excel, and Outlook.
• Demonstrated ability to prioritize tasks effectively.

Responsibilities

• Provide comprehensive IT support across 6 surgeries.
• Assist in managing staff logins and IT access.
• Resolve IT issues related to SystmOne and escalate unresolved issues.

Skills

Proven experience in IT support

Competency in Microsoft Office Suite

Excellent communication skills

Attention to detail

Education

GCSE Grade A-C in English, Mathematics, Information Technology

Job description

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

• Lilliput Surgery
• Poole Road Medical Centre
• Wessex Road Surgery
• Heatherview Medical Centre
• Fernside Surgery
• Parkstone Tower Practice

The Opportunity

Shore Medical are seeking an IT Support Assistant, to be part of the Primary Health Care Team based at our Heatherview Medical Centre in Poole, Dorset on a permanent, part-time basis.

The purpose of this role is to offer general assistance to the 6 practices across the Shore Medical Group in all aspects of IT. The successful candidate will provide comprehensive IT support and assistance to staff at all levels of the organisation and will be expected to deliver IT support across all 6 surgeries on a regular ad hoc and rotational basis.

It is essential that you have a full driving licence due to travel across all sites.

Hours: 30 hours per week 8.00am-4.00pm (30 min unpaid lunch)

Working pattern: Monday, Tuesday, Thursday & Friday

Hourly Rate: £14.85 per hour

Key Responsibilities

• To regularly roam across 6 practices on a regular basis dependent on raised tickets and urgency of request
• Running S1 reporting to identify any tasks and path results requiring re-assignment
• Produce system expertise to resolve problems and enhance processes
• Assist in in running reports within the IT system as requested
• There will be some movement of IT equipment required across the 6 practices and therefore it is essential that the candidate has their own vehicle.
• Manage starters/leavers login/smartcards
• Ensure that new staff are set up with the necessary access for their specific role
• Support all staff with any SystmOne issues and if unresolved – escalate where appropriate
• Create and amend letter templates within SystmOne
• To be Shore Medical’s main point of contact for all IT aspects and to manage any reported issues by liaising with Trusted Technology and Focus (our telephone provider) as and when required
• Provide IT training for all new staff on current IT systems
• To trouble shoot and solve any IT/Network/Printer problems
• To assist in delivering exceptional service
• To assist in creating self-help documents for staff to resolve basic IT related issues– trouble shooting guides
• To maintain the computer systems in an accurate and secure manner
• To undertake any other duties within the scope of your role and within your skillset as requested

Experience

• Proven experience in a similar IT Support role- supporting team members with IT issues
• Competent in the use of a range of software ie Microsoft Word, Excel, Outlook
• Excellent communication skills- both written and verbal
• Ability to prioritise tasks effectively
• To be innovative, to work methodically with accuracy and to prioritise without supervision
• High levels of attention to detail
• To establish and maintain good working relationships with staff at all levels and external organisations
• GCSE Grade A-C in English Language, Mathematics and Information Technology or equivalent

We Offer

• Competitive salary
• Friendly and supportive working environment
• Continuous CPD
• NHS Pension Scheme with Life Insurance
• Competitive holiday entitlement scheme
• Cycle to work scheme

This job advert may close early if sufficient applications have been received.

If you have not heard from us within 21 days of the closing date, we regret that your application has been unsuccessful this time.

Equality and Diversity:

Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff can do their jobs to the best of their abilities without having to face discrimination or harassment. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Equal Opportunity

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

Asylum and Immigration Act 1996

All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.