IT Support Assistant

Aptus Utilities Ltd.; Bolton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in utilities is seeking an enthusiastic IT Support Assistant to manage technical support, user training, and system administration. The ideal candidate will have foundational IT knowledge and will contribute to the ongoing development of internal systems, while also supporting hardware, software, and user operations. This role offers opportunities for professional growth and several employee benefits.

Benefits

Cashback plans (eye-care, dental, prescriptions)

Gym and fitness discounts

Extra day off for charity work

Ongoing mentoring and guidance

Support via Employer Assistance Program

Qualifications

• Experience supporting hardware, software, and network issues.
• Good working knowledge of Windows operating systems.
• Familiarity with MDM platforms.

Responsibilities

• Provide technical support for hardware and software issues.
• Manage mobile devices and user accounts.
• Deliver IT training and maintain user documentation.

Skills

Troubleshooting

Communication

Attention to detail

Organisational skills

Education

Experience in IT support or junior IT role

Job description

Overall Purpose of the Role:We are looking for an enthusiastic and technically capable IT Support Assistant to provide day-to-day technical support, assist with the smooth running of IT operations, and contribute to the ongoing development of our internal systems. This is an excellent opportunity for someone with foundational IT knowledge who is eager to grow and take on a wide variety of responsibilities across hardware, software, user support, and systems administration.What you will be doing:

• Provide responsive support for hardware, software and issues across desktops, laptops and mobile devices
• Liaise with third-party IT providers to resolve issues and manage scheduled maintenance
• Manage mobile devices via MDM tools and maintain accurate asset records
• Support onboarding/offboarding processes with secure device handovers
• Develop a strong understanding of the in-house job management system to support users, deliver training, and testing new updates or features
• Manage user accounts and access rights; act as a key contact for site-based teams using the Android app.
• Deliver IT training and maintain user guides and documentation.
• Update and maintain the company’s WordPress website to ensure it remains secure, functional and aligned with business requirements.
• Support GDPR compliance and ensure best practices are followed in user access, data handling, and system security
• Maintain or work towards relevant cybersecurity accreditations (e.g., IAMSE certification).
• Identify root causes of recurring issues and recommend improvements.
• Assist with IT projects to enhance system performance.
• Ensure adherence to IT policies and procedures; handle other tasks as assigned by management

What we ask from you:

• Experience in an IT support or junior IT role.
• Strong troubleshooting skills across hardware, software, and network issues.
• Good working knowledge of Windows operating systems and Microsoft 365.
• Experience supporting mobile devices and using MDM platforms.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with stakeholders at all levels.
• Proactive, organised, and able to prioritise workload independently.
• Strong attention to detail and methodical in approach.
• Comfortable working in a dynamic and fast-paced environment.
• Experience in the multi-utilities or construction-related industries.
• Familiarity with SQL databases and data-driven systems

What we can offer in return

• Benefits include cashback plans including eye-care, dental & prescriptions, to name just a few….. please click on our benefits brochure to view further details
• Gym, fitness and retail discounts
• Donate a Day – we will gift you an extra day off each year to do something for charity or within the community
• Mentoring and ongoing guidance, not only to settle you into your role, but throughout your career with Aptus
• We promote physical and mental health and provide additional support to our employees via our Employer Assistance Program all year round

Location: Aptus House, Unit 19-20 Barrs Fold Road, Wingates Industrial Estate, Bolton, BL5 3XP.What’s next?Please send your CV and contact details to [e-mail] you are shortlisted for this role, you will be contacted by a member of our People Team or the Hiring Manager, who will usually arrange a short telephone interview before arranging a face-to-face.