It Support Apprenticeship

FOCUS MICRO SYSTEMS LIMITED; Oxford; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading company in property management software is offering an apprenticeship in software support. You'll engage with clients, using various tech tools, while gaining hands-on experience. The role evolves as you advance, with training in SQL and support duties tailored to shape your career in technology.

Benefits

Work-based training

Day release during term time

Qualifications

• Involvement in software and database installations and support.
• Understanding of SQL Server and ability to write queries.
• Training on customer support and remote software access.

Responsibilities

• Provide software support via telephone and email.
• Learn software testing and problem-solving tasks.
• Participate in demos and webinars to support clients.

Skills

Problem solving

Communication

Software testing

SQL queries

Education

Level 3 Information Communications Technician Apprenticeship

Level 2 Functional Skills in English and maths

Tools

SQL Server

Azure

Job description

Focus Micro Systems are an In House Software Development company who develop software for the property sector and have been dedicated in doing so for over 40 years. Our close knit, Oxford based team know our products inside out, having designed and developed them from the ground up. We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents. Whatever the property agencies require, we have the software package waiting for them. Founded in 1981 we are proud of our position as market leaders in the property management software sector. We thoroughly develop and test our products and are entirely confident that our intuitive property software packages, support, training, and maintenance solutions will suit all the requirements of any property agency. Our expert professional and friendly team are able to provide the perfect solution for any property agent. We build and update our software packages regularly to meet the ever-changing property market. We are always at the forefront of new technology and are able to adapt to the needs of those in the property sector.

Potential for long term opportunities and new roles within the business

We have been working with apprentices since 2010 and our goal is to build your skill set and raise your confidence to a level where we can employ you at the end of the apprenticeship. Through this opportunity, we have found that every person who applies has a tremendous amount to offer and our duty is to make sure we can unlock that talent within yourself.

From the start of the role you will be part of the support team, helping our clients to use our software through telephone and email support. You will be shown how our CRM system works and how to raise support tickets. You will be taught how to connect remotely to our customers to view their PCs and you will be trained on how to solve all types of queries. Every support job is unique which makes the role fun and interesting meaning no two days are ever the same. You will get to experience working in a professional environment providing you invaluable skills for any role even beyond working with Focus.

Duties you will get to learn and could be involved in include:

• Software support via telephone and email
• Software and database installations
• SQL queries and understanding of SQL Server
• Crystal report writing
• Problem solving
• Software testing
• Demos and webinars
• Time ups and software customisations
• Azure server management
  
  

As your progress through the apprenticeship, your role will evolve, and you will have the opportunity to expand into further areas of the business.

Delivery Model

• Work-based training with your employer
• Day release during term time (approximately 1 day a week for 1 year)
• Approximately four on-site assessment visits per year
• Level 2 Functional Skills in maths and English (7 days at college for each, if required)
• Off the job training will count for at least 6 hours a week of an apprentices time at work
  
  

Qualifications Included

• Level 2 Functional Skills in English and maths
• Level 3 Information Communications Technician Apprenticeship
  
  

End Point Assessment

• Work based project and presentation
• Portfolio based interview
  
  

Monday - Friday, 9.00am - 5.00pm

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