IT Support Apprenticeship

Austin Fraser; Droitwich Spa; On-site; GBP 15,000; Full time

Job summary

An established industry player is seeking an enthusiastic IT Support Apprentice ready to kickstart their career in technology. This full-time role offers hands-on experience in a supportive environment, where you'll develop essential IT skills while working on real projects. You'll provide technical support, assist in customer projects, and gain exposure to networking, security, and cloud services. With a focus on on-the-job training, this apprenticeship will set you up for a successful IT career. Join a dynamic team and take the first step towards a rewarding future in IT!

Benefits

On-the-job training

Career growth opportunities

Supportive team

On-site parking

Qualifications

• GCSE in Maths and English required, ICT qualification preferred.
• Strong communication and problem-solving skills essential.

Responsibilities

• Provide technical support for IT and EPOS systems.
• Assist in customer projects and handle helpdesk queries.

Skills

Problem-solving

Communication skills

Customer service

Eager to learn

Education

GCSE Grade C/4 in Maths & English

GCSE, BTEC, or A Level in ICT

Job description

IT Support Apprentice
Do you have a passion for technology? Are you ready to turn your hobby into a career?

This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands.

Location: Droitwich, West Midlands - The role is full time office based
Salary: From £15,000 per year
Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week)
Apprenticeship length: 18 months, with 80% of learning achieved on the job, for optimum productivity.

About the Company
Our client is a leading IT support and service provider based in Elmley Lovett, delivering bespoke IT solutions to small and medium-sized businesses across the region.

About the Role
As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:

1. Providing technical support for IT and EPOS systems
2. Assisting in customer projects and IT service activities
3. Handling helpdesk calls and emails, ensuring timely responses
4. Managing and resolving first-line support queries
5. Gaining experience in networking, security, and cloud services

What We're Looking For

1. GCSE Grade C/4 or above in Maths & English (or equivalent)
2. GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
3. A passionate, motivated individual eager to build a career in IT
4. Strong problem-solving skills and a willingness to learn
5. Excellent communication and customer service skills
6. An inquisitive and can-do attitude

Training & Development
You will complete a Level 3 Information Communications Technician Apprenticeship, covering:

1. Computer Fundamentals & Security - Hardware, software, and cybersecurity basics
2. Networking & Cloud Services - Key networking concepts and cloud computing
3. Communication in IT Support - Developing effective technical support skills

This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career.

Key Outcomes from Information Communication Technician Level 3
Those who complete the Information Communication Technician Apprenticeship will gain an understanding of how to do the following:

1. Install software upgrades
2. Test and evaluate system performance
3. Use system data to identify solutions
4. Escalate problems in line with procedures
5. Use basic scripting to execute tasks
6. Carry out routine system maintenance checks
7. Follow the necessary security procedures

Why Join Us?

1. Salary from £15,000 per year
2. On-the-job training and career growth opportunities
3. Supportive and experienced team
4. On-site parking

Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited.