IT Support Apprenticeship

Hargreaves Lansdown Asset Management Limited; Bristol; On-site; GBP 20,000 - 24,000; Full time

Job summary

Hargreaves Lansdown offers an exciting IT Support Apprenticeship for a passionate individual eager to start a career in IT. Over 17 months, you will gain crucial skills in IT support while providing help within various IT functions. This full-time role, based in central Bristol, requires enthusiasm and a commitment to learning, making it a perfect fit for someone ready to step into the tech industry.

Qualifications

• GCSEs including English and Maths required.
• No prior degree in similar specialism required.
• Must demonstrate a passion for technology.

Responsibilities

• Gain knowledge on IT industry essentials and provide support.
• Act as first point of contact for incidents and service requests.
• Complete apprenticeship tasks and resolve incidents using ITSM tools.

Skills

Problem-Solving

Communication

Attention to Detail

Education

Minimum of five GCSEs (A* to C)

Job description

HL's IT Support Apprenticeship

Salary: Real Living Wage

About the role

Hargreaves Lansdown are looking for 1 apprentice to join our IT department, you'll be based at our offices in central Bristol. You don't need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems.

The apprenticeship

• You will complete the 17 month-long, Level 3 Information Communications Technician apprenticeship
• The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems.

What you'll be doing

• Learn how to provide IT Support within a business and the key responsibilities of the IT Support function.
• Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes.
• Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting.
• Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support.
• Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams.
• Complete tasks and resolve Incidents and Requests using ITSM tools.
• Study for and complete the Level 3 Information Communications Technician apprenticeship course
• Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department.

• Create and update Knowledge Items and other relevant documentation

• The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules.

Role requirements

• You will have a minimum of five GCSEs with grades 9 to 4 (A* to C), including English and Maths. This is a requirement of the apprenticeship scheme, and you will be asked to evidence this.
• You must not already have received a degree in a similar specialism as you won't be eligible to complete the apprenticeship programme as part of the job role.
• Be able to work from our offices in central Bristol.
• Be age 18 or over at the start date of the apprenticeship.
• Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development.

About you

• Able to demonstrate a passion for technology.
• Proactive and inquisitive.
• Strong communication skills (written and verbal).
• Strong attention to detail and problem-solving mind-set.
• Logical thinker.
• High level of self-motivation and commitment with a can-do attitude.
• The ability to work well as part of a team.

Interview Process

Successful candidates will be invited to attend an assessment day at the HL offices.

Working Schedule

The role will be full-time office based due to the nature of the role; you will be required to be Bristol-based for the duration of the role.

You will be on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.