IT Support Apprentice - Southampton

MFC Foundation; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Managed Service Provider in the UK seeks an IT Support Apprentice to join their busy service desk. The ideal candidate is organized, flexible, and eager to learn. Key duties include managing IT incidents, assisting in customer projects, and providing technical support. Applicants must have a minimum of Grade 4/C in English and Maths, along with a relevant IT qualification. This apprenticeship offers hands-on experience and training in IT support.

Qualifications

• Organized individual with excellent communication skills.
• Clear interest in IT and technology.
• Desire to succeed as a team player.

Responsibilities

• Respond to IT incidents via the ticketing system.
• Provide technical support and assist with customer projects.
• Manage the helpdesk system and support ticket queue.

Skills

Problem solving

Multitasking

IT skills

Communication

Education

Grade 4/C in English

Grade 4/C in Maths

Relevant IT qualification

Job description

As an apprentice, you will be part of our busy service desk. You will respond to IT incidents via our ticketing system working with colleagues to ensure tickets are completed within the customers agreed SLA’s.

Summary

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Support Apprentice your main roles and responsibilities will include:

• Becoming a valued part of the IT Support team
• Learning how to provide technical support
• Assisting in customer projects and support activities as skills allow
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
• Learning how to handle telephone support calls as well as incoming helpdesk emails
• Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts
• Managing the support ticket queue
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
• Supporting all Microsoft systems within the company product line and updating as required
• Running daily back-ups when required

Requirements and Prospectus

Desired Skills

• Logical and methodical approach to problem solving
• Adaptable with the ability to multitask
• Superb IT skills and a base knowledge of hardware & software

Personal qualities

• Highly organized with excellent communication skills both verbal and written, attention to detail, friendly, and enjoying working as part of a team
• Clear and obvious interest in IT and technology in general
• Desire to succeed and be a team player
• Honest, reliable, and a quick learner

Qualifications required

Grade 4/C in both English and Maths and a relevant IT qualification

Training to be delivered

Information Communications Technician (IT Support) Apprenticeship Level 3, Functional skills in Maths and English Level 2 if required

About the Employer

Birak IT is a Managed Service Provider based in Southampton. The business offers a variety of solutions for small to medium size business including IT Support, Data Recovery, Telephony Services, and IT Security.