IT Support Apprentice

TN United Kingdom; Witney; On-site; GBP 15,000; Full time

Job summary

Join a long-established electrical engineering company as an IT Support Apprentice. This exciting 18-month apprenticeship offers a starting salary of £15,000 per year, with full training and support provided. You'll gain valuable skills and internationally recognized Level 3 IT qualifications while solving routine and non-routine IT problems. Over 90% of apprentices transition to permanent roles in the tech industry, making this a fantastic opportunity to kick-start your career. If you're a tech enthusiast ready to learn and grow, this apprenticeship could be your first step toward a successful future.

Qualifications

• Tech enthusiast with strong customer service skills.
• Must have 5 GCSEs including Maths and English.

Responsibilities

• Provide excellent customer service and support for IT issues.
• Install software and hardware, supporting critical systems.

Skills

Customer care skills

Analytical skills

Logical thinking

Initiative

Education

5 GCSEs including Maths and English

Job description

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Start your IT career with an long established electrical engineering company!

The apprentice’s role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and troubleshoot routine and non-routine IT related problems. Duties include installation of software and hardware and supporting business critical systems, operating system and applications.

Duties

• Answering the telephone, responding to emails and updating requests
• Provide first line analysis of all IT issues and ensure that SLAs are met
• Keep customers informed of the status and progress of tasks and update tickets
• Complete other service-related tasks as required by your manager
• Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time

About you

To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £15,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Skills and personal qualities required

• Customer care skills
• Analytical skills
• Logical thinking
• Initiative

Next steps

After the apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT has already helped over [number] people kick-start their tech and digital careers with an apprenticeship.

Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.