IT SUPPORT APPRENTICE

Getting In Limited; West of England; Remote; GBP 20,000 - 25,000; Full time

Job summary

A technology support company is seeking an IT Support Apprentice in the West of England. This remote role requires occasional visits to the Bristol office. The apprentice will provide client-focused support, troubleshoot technical issues, and contribute to sustainability practices. Ideal candidates should have a foundational understanding of IT systems and strong communication skills. The role includes training to obtain a Level 3 ICT qualification. Closing date for applications is August 10, 2025.

Qualifications

• Foundational understanding of computer systems, mobile devices, and other technology products.
• Ability to diagnose and resolve non-complex technical issues.
• Effective communication both verbally and in writing.

Responsibilities

• Provide responsive, client-focused Level 1 support to ensure high client satisfaction.
• Evaluate and perform remote troubleshooting using diagnostic techniques.
• Record client queries and resolutions to contribute to a knowledge base.
• Escalate unresolved issues to the next support level and manage client expectations.
• Follow up with clients to ensure their IT systems are functional post-troubleshooting.
• Maintain self-help documents for customer self-service.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical thinking

Team working

Creativity

Initiative

Patience

Education

Level 3 ICT qualification

Job description

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IT SUPPORT APPRENTICE

This is a remote role, with occasional visits to the BRISTON office when required. Ideally, you would be a driver.

• Resource the Service Desk and provide responsive, client-focused Level 1 support to ensure high client satisfaction.
• Evaluate, categorise, and perform remote troubleshooting using diagnostic techniques for timely resolution of client queries and issues.
• Record client queries and resolutions to contribute to a knowledge base for future reference.
• Escalate unresolved issues to the next support level, managing client expectations and sharing timescales.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Maintain and update self-help documents for customer self-service and troubleshooting.
• Contribute to the organisation’s sustainability goals by adopting environmentally responsible practices, minimising resource waste, and supporting initiatives to reduce the carbon footprint.
• Stay informed about the company's sustainability policies and participate in relevant training and awareness programs.
• Have a foundational understanding of computer systems, mobile devices, and other technology products.
• Diagnose and resolve non-complex technical issues.
• Communicate effectively both verbally and in writing.
• Remain calm and provide a client-oriented service.

Key Details

Vacancy Title: IT SUPPORT APPRENTICE

Employer Description: At Inflection Point, our strength lies in our vibrant, diverse team across the UK. We focus on genuine human interaction, with no jargon or chatbots, committed to understanding and addressing your needs.

Vacancy Location: 7 Unity Street Bristol BS1 5HH

Wage Frequency: Custom

Number of Vacancies: 1

Vacancy Reference Number: 1000331149

Apply From: 15/07/2025

Closing Date For Applications: 2025-08-10 23:59:59

Possible Start Date: 2025-08-15

Training

• Information Communication Level 3 (ICT) Apprenticeship Standard
• Full training and support from Just IT apprenticeship team to enhance your skills
• Gain a Level 3 ICT qualification

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical thinking, Team working, Creativity, Initiative, Patience