It Support Apprentice

BDR Group; West Midlands Combined Authority; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading IT and Telecommunications company in the UK is recruiting an IT Apprentice. The role involves assisting customers with incident resolution, managing calls, and supporting the day-to-day operations of the department. The ideal candidate will be organized, flexible, and willing to learn. This position offers a structured environment and development opportunities.

Qualifications

• Hardworking and organized individual.
• Willingness to learn and adapt.
• Ability to manage customer communications effectively.

Responsibilities

• Help customers resolve problems reported via email and telephone.
• Manage calls and liaise with customers and suppliers.
• Record all requests in the internal tracking system.
• Handle incidents reported by users.
• Inform users through alerts and communication.
• Assist with day-to-day running of the department.

Skills

Customer service

Problem solving

Flexibility

Technical fault diagnosis

Education

Information Communications Technician Level 3

Job description

BDR Group is a leading IT and Telecommunications company founded in 1991.

The company has a history of retaining graduate apprentices in full-time positions.

Role

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:

• Managing calls and liaising with customers and suppliers
• Recording all their requests in the internal tracking system
• Handling incidents reported by users and when needed addressing them or escalating within the department
• Following up incident solving and updating documentation
• Informing users through alerts and communication
• Remote installation of computer and network hardware and software
• Assist with day to day running of the department
• Setting up of technical equipment and technical fault diagnosis
• Setup of computer hardware to customers' requirements
• Daily - weekly checks
  
  

Information Communications Technician Level 3.

Monday to Friday (09:00 - 17:30)

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