IT Support Apprentice

Lifetime Training; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading training organization in the UK seeks an IT Support Technician Apprentice to manage IT incidents and requests effectively. The role offers a combination of online training and real-world experience, focusing on customer service and technical skills for a successful career in IT. Ideal candidates are hardworking, organized, and willing to learn.

Qualifications

• Willingness to learn and grow in the IT field.
• Ability to manage incidents and support requests effectively.
• Experience with a range of devices, such as PCs and printers.

Responsibilities

• Manage all incidents and IT support requests from start to finish.
• Resolve IT/technical incidents for various devices.
• Keep accurate records using IT management tools.
• Provide excellent customer service to staff and students.
• Ensure compliance with service level agreements.
• Complete any necessary admin paperwork.

Skills

Hardworking

Organised

Flexibility

Customer Service

Tools

IT service management tools

Job description

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main roles and responsibilities will include:

- Managing all incidents and IT support requests from receipt to resolution & closure

- Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)

- Keeping accurate records of all site information using IT service management tools

- Providing excellence customer service to end users, such as staff & students

- Ensuring service level agreements are met

- Promptly completing any admin paperwork/documentation.

Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge, and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.