IT Support Apprentice

Getting In Limited; Stafford; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading company in IT services is seeking an IT Support Apprentice to provide customer support and manage service tickets. The role involves communication with clients, adhering to company procedures, and contributing to various projects. Full training will be provided by a mentor and the Baltic team, ensuring a comprehensive learning experience. This is an excellent opportunity for those looking to start a career in IT.

Responsibilities

• Provide support to customers, suppliers, and partners via telephone and onsite visits.
• Create and take ownership of tickets and manage workload to meet KPIs.
• Adhere to company processes and provide support across the business.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Team working

Education

Information Communications Technician Level 3 Apprenticeship Standard

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Support Apprentice

, Apply From: 16/05/2025

Learning Provider

Delivered by BALTIC TRAINING SERVICES LIMITED

Employer

EPX LTD

Vacancy Description

• Provide support to customers, suppliers, and partners via telephone, remote support and onsite visits
• Create and take ownership of tickets and be responsible for allocated work
• Communicate effectively with customers via telephone and maintain excellent written job-notes throughout
• Adhere to and contribute toward company processes and procedures
• Manage your workload, whilst meeting and exceeding KPIs and targets
• Carry out Project Engineering works when required by Professional Services
• Provide support to all other areas of the business where required

Key Details

Vacancy Title

IT Support Apprentice

Employer Description

Established over 20 years ago, EPX Ltd provides comprehensive IT services to a diverse range of businesses across the UK. Their offerings include managed IT support, cybersecurity, cloud solutions, and consultancy, all tailored to meet the unique needs of their clients. With a strong emphasis on security and service quality, EPX has built a reputation as a trusted technology partner.

Vacancy Location

Stafford Enterprise Park Weston Road Stafford ST18 0BF

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000320243

Key Dates

Apply From

16/05/2025

Closing Date For Applications

2025-06-13 23:59:59

Interview Begin From

Possible Start Date

2025-06-20 00:00:00

Training

Training to be Provided

• Information Communications Technician Level 3 Apprenticeship Standard
• Full training and support will be provided by your workplace mentor and from the Baltic team

Learning Provider

BALTIC TRAINING SERVICES LIMITED

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam working

Apply Now