IT Support Apprentice

Lifetime Training; Radcliffe on Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

An educational training provider in Radcliffe on Trent is looking for an ICT Support role responsible for setting up and maintaining hardware and software, providing technical assistance, and managing support requests. The ideal candidate should have experience in ICT resources and be able to assist both staff and students effectively. This role is vital for ensuring all technological resources are in top working condition.

Qualifications

• Experience in setting up and maintaining hardware and software.
• Ability to provide technical support to staff and students.
• Knowledge of ICT resources and virtual server environments.

Responsibilities

• Help set up ICT equipment, including laptops and projectors.
• Install and configure new/upgraded software.
• Maintain a logging system for support requests.

Job description

IT Resource Provision - Hardware-related tasks:

• Help staff set up ICT equipment, including laptops, projectors, amplifiers, and interactive whiteboards
• Carry out maintenance tasks, e.g. upgrading and maintaining staff laptops/desktops, cleaning equipment, replacing toner and drum cartridges in printers
• Complete routine tasks, e.g. filling printers with paper, monitoring the equipment loan system, daily setup of ICT rooms
• Perform fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaising with external support agencies (RM, Capita, HP, Dell, Tasc Software, Cunninghams) to resolve faults quickly
• Install and set up new equipment such as laptops, desktops, projectors, digital cameras, scanners, printers, and video editing equipment
• Support staff and students in the use of ICT resources (laptops, projectors, digital cameras, camcorders, biometric systems)
• Support staff and students with the virtual server environment and online systems, including O365

IT Resource Provision - Software-related tasks

• Install and configure new/upgraded software
• Produce user guides and provide training and ad-hoc instruction to staff
• Monitor and maintain software, e.g. internal internet filtering software

ICT Support

• Maintain a logging system for support requests from staff and pupils
• Ensure support calls with external companies (hardware and software issues) are logged and work with external support engineers to resolve them
• Provide technical assistance at extra-curricular events
• Manage printing resources across the Academy
• Create new user accounts and assign appropriate permissions
• Assign and reset staff and pupil passwords
• Provide support in the use of media, e.g. recording classes and events
• Maintain inventories, asset records, and security marking of ICT equipment
• Support evening events at the Academy
• Ensure all desktops, laptops, visualisers, and projectors are working and well maintained
• Carry out daily audit checks on equipment, ensuring the whole school is covered weekly