IT Support Apprentice

Just IT; Milton Keynes; On-site; GBP 15,000 - 18,000; Full time

Job summary

An award-winning IT service provider is looking for an Apprentice to join their team. The role includes providing technical support, troubleshooting, and customer engagement, along with training in recognized Level 3 IT qualifications. The position offers flexibility, paid training, and opportunities for permanent employment post-apprenticeship.

Benefits

Fully-paid technical courses and exams

25 days paid annual leave

Flexible work hours

Paid parental leave

Monthly social club events

Qualifications

• Tech enthusiast with a willingness to learn.
• Strong customer service skills.
• Ability to analyse and troubleshoot application issues.

Responsibilities

• Providing technical product support with a focus on customer satisfaction.
• Analyzing and troubleshooting application issues.
• Liaising with vendors and logging tickets accurately.

Skills

Microsoft applications

Tech savvy

Education

5 GCSEs including Maths and English

Job description

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An award-winning IT service provider has a fantastic opportunity for an Apprentice to join their team. The successful candidate will be passionate about technology with a willingness to learn, develop and possess a blend of basic technical knowledge and outstanding customer service skills.

Duties

• Providing technical product support to clients with a focus on quick resolution of incidents, and great customer satisfaction
• Analysing, troubleshooting application issues
• Reviewing tickets created by clients, including categorisation and routing
• Handling of incoming client calls, logging tickets with correct categorisation and resource assignment
• Liaising with vendors, suppliers and internal teams to resolve technical issues
• Continuously learn the latest technical best practices
• Escalation of tickets to Level 2 and as necessary Level 3 and vendor specific resolver teams as per our escalation process

About you

To be an ICT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.

This 18-month Apprenticeship has a salary of £15, per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications.

Skills and personal qualities required

• Microsoft applications
• Tech savvy
• Funded Training and Development - The company’s people’s personal development is extremely important to them. Fully-paid technical courses, training and exams are available, related to your individual roles. You will receive qualifications in Azure and Microsoft alongside the apprenticeship. They’re also open to hearing about what you would like to learn about – so that they can provide what you need to develop.
• Flexibility - The company strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave.
• Social Club - They hold a monthly social club with events such as axe-throwing, bowling and golf organised by their team.

Next steps

After the apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over people kick-start their tech and digital careers with an apprenticeship.

Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.