IT Support Apprentice

Luton Borough Council; Luton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority seeks an apprentice for the IT Service Desk at London Luton Airport. This 16-month Level 3 apprenticeship offers hands-on experience in IT services, supporting colleagues, airlines, and partners, while developing skills in hardware, software, and networking. Ideal candidates are tech enthusiasts with strong organizational skills and a collaborative mindset, committed to providing exceptional service. Applications to be sent via email, including details of eligibility and residency.

Qualifications

• Eager to build a career in IT.
• Experience in setting up personal computers.
• Knowledge of latest technology news and trends.

Responsibilities

• Serve as the first point of contact at the IT Service Desk.
• Log and track incidents and requests.
• Provide remote support on diverse IT issues.

Skills

Passionate about technology

Collaborative team player

Organised and detail-oriented

Adaptable to fast-paced environment

Excellent service delivery

Education

GCSE English and Maths Grade 4 or above

Functional Skills Level 2 or above

Tools

Microsoft Office

Job description

About The Job

About the Apprenticeship. The Information Technology world is changing rapidly, and this apprenticeship reflects exactly that. Delivered by LDN Apprenticeships (Ofsted Outstanding), the Information Communication Technician program will give you hands‑on experience across different IT systems and working with a wide range of Airport stakeholders.

Your Role At London Luton Airport Will Include

• Being the first point of contact for our colleagues, airliners, ground partners, and concessionaires on our friendly and busy IT Service Desk
• Log and track incidents and requests through the ITSM tool, ensuring they are classified and prioritised correctly.
• Provide remote support to end‑users on a wide range of IT issues, including hardware, software, and networking problems.
• Complete daily checks, such as backups from the night before.
• Provide support for Microsoft and Office 365.
• Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process.

Training & Qualification

You’ll be enrolled in the Level 3 Information Communication Technician Apprenticeship, designed by LDN Apprenticeships. This standard covers everything you need to succeed in today’s IT world — from IT operations, system configuration, data management, and digital transformation initiatives.

• Duration: 16 months (12-month apprenticeship, 4-month gateway period to prepare for EPA)
• Delivered by LDN Apprenticeships (Ofsted-rated Outstanding)
• A-Level equivalent qualification upon successful completion of the apprenticeship
• 1‑1 meetings with assigned skills coach
• Opportunity to network and learn with other apprentices in monthly live sessions
• In person development days every 6 months
• CompTIA Bootcamp – 5‑day bootcamp course in preparation of the A+ Certification

The Successful Apprentice Will Cover Topics Such As

• Helpdesk Essentials
• PC Architecture, Installation and Configuration
• Troubleshooting, Preventative Maintenance and Networking Fundamentals
• Advanced Networking, Mobile and Peripheral Devices
• OS Installation, Configuration, Maintenance and Automation

Advanced Security Concepts and Methodology

About You

Who We’re Looking For

• Passionate about technology, IT innovation, and eager to build a career in IT
• Collaborative team player who contributes fresh ideas and solutions
• Organised, with good attention to detail and ability to manage multiple tasks
• Adaptable and enthusiastic to work in a fast‑paced, dynamic airport environment
• Committed to delivering an excellent service to passengers and partners

Qualifications Required/Desirable

Minimum Requirements:

• English and Maths at GCSE Grade 4 (C) or above, or Functional Skills Level 2 or above

Desired Requirements

• Passion in IT, experience of setting up personal computer/s, knowledge of latest technology news and trends
• Confident using Microsoft Office and keen to widen knowledge in the wider 365 suite

Eligibility

To Apply, You Must Be

• Living in England for the past 3 years and have the right to work in the UK
• 5-year checkable work/education history
• Not currently enrolled on any other courses
• Aged 18 or over
• Living in Luton (LU1‑LU4)

All apprenticeships are subject to passing enhanced background checks in aviation. This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed on an on‑going basis. The apprentice will be required at all times to perform any other reasonable tasks, as requested by the Line Manager in order to meet the operational needs of the business.

Application process

• Please do not apply on this site

Role

If you wish to apply for this role, please send your CV and cover letter to [e-mail], using the reference SA0912 in the subject line. In the body of the email, please make sure to include the following:

• Do you currently have the right to work in the UK, and will you require visa sponsorship now or in the future?
• Are you currently a resident of an LU1–LU4 postcode area?
• Are you 18 years of age or older?