IT Support Apprentice

hVIVO; London; On-site; GBP 18,000 - 25,000; Full time

Job summary

hVIVO is seeking an IT Support Apprentice to join their London office. This role provides an excellent opportunity to kickstart your career in IT, involving responsibilities such as first-line user support, troubleshooting, and building computers. Join a dynamic team and gain hands-on experience in various IT tasks while ensuring smooth operations within the organization.

Qualifications

• Ability to ensure Windows operating systems are up-to-date.
• Experience in building and maintaining laptops.
• Skills in managing IT helpdesk tickets and providing support.

Responsibilities

• Provide first-line technical support to users via various channels.
• Resolve hardware and software issues efficiently.
• Build and maintain computers used across the organization.

Skills

Problem Solving

Communication

Can-do attitude

Job description

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hVIVO is looking for a tech enthusiast to join our team and kickstart their career in the exciting world of IT.

The role is IT Support Apprentice and will be part of a team of experienced Support Engineers. The role will be providing crucial technical support to our London office users.

In this role, you'll embark on an incredible journey where you'll take on diverse responsibilities such as offering first-line support for various systems, keeping our software running smoothly, monitoring daily operations, documenting IT support requests, and even getting hands-on experience in assembling desktops and configuring mobile phones.

This role is site based in our office in E1 (Whitechapel/Aldgate East).

Main Responsibilities

The key responsibilities of the role will be:

• Be the friendly face and voice of our IT support team, serving as the first point of contact for users via face-to-face, email, or chat, offering assistance to our user base.
• Promptly respond to enquiries, helping staff troubleshoot hardware and software issues, ensuring their problems are resolved efficiently.
• Offer guidance and support to users in navigating computer equipment and software applications as needed.
• Take ownership of user problems, demonstrating a proactive approach in addressing their issues, and providing clear explanations of potential solutions.
• Create comprehensive follow-up actions and escalate issues to the appropriate teams within the organisation when necessary.
• Delegate more intricate service issues to our skilled 2nd Line IT Engineers for resolution.
• Generate and deliver supporting reports to stakeholders as requested, ensuring transparency and communication throughout the support process.

Responsible for building the computers used by staff across the organisation and ensuring they are kept up to date.

Skills & Experiences

Skills and experience required include:

• Ensuring the Windows operating systems are up-to-date
• Building and maintaining laptops
• Performing daily checks of services and alerts
• Procurement of accessories used by IT and staff
• Managing IT helpdesk tickets, including updates, escalation, or closure
• Providing IT project support to the business
• Having a can-do attitude
• Employees must ensure the confidentiality of personal information and company data

This is an exciting opportunity to start your career in IT or to be at an early stage of your career.

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