IT Support Apprentice

Natixis Corporate & Investment Banking; London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading financial institution as an IT Support Apprentice, where you'll gain hands-on experience in providing IT support and maintenance. This role offers a pathway to a rewarding career in IT services, equipped with mentorship and professional development in a dynamic team. Embrace this opportunity to kickstart your IT career at Natixis!

Benefits

Hands-On Experience

Career Development

Supportive Team Environment

Qualifications

• Eager to learn and work in IT support.
• Good communication skills to assist users.
• Basic understanding of IT equipment and services.

Responsibilities

• Assist users with IT equipment and services.
• Conduct regular maintenance of desktop equipment.
• Apply security updates and maintain documentation.

Skills

Problem-Solving

Customer Service

Technical Assistance

Education

High School Diploma or Equivalent

Job description

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IT Support Apprentice Job Description

Join Our Team as an IT Support Apprentice!

Are you passionate about technology and eager to kickstart your career in IT? We are looking for a motivated IT Support Apprentice to join our dedicated IT Support team at Natixis. This is a fantastic opportunity for you to gain hands-on experience while providing essential support to users of decentralized IT equipment and services.

About the Role:

As an IT Support Apprentice, you will play a vital role in delivering first-level support and guidance to our users. Your responsibilities will include:

• Providing First-Level Support: Assist users with IT equipment and services, ensuring a smooth and efficient experience.
• Equipment Maintenance: Help with the rollout and maintenance of desktop equipment.
• Security Management: Apply security updates and conduct regular audits of hardware and software.
• Documentation: Assist in completing and maintaining relevant documentation, including incident reports and help desk reports.
• Collaboration: Work closely with other IT department members to provide technical assistance and support.

What You Will Learn:

• Gain valuable experience in IT support and customer service.
• Learn about security protocols and help desk operations.
• Develop problem-solving and analytical skills.
• Understand IT equipment maintenance and user assistance.

Why Join Us?

• Hands-On Experience: Work in a dynamic environment alongside experienced IT professionals.
• Career Development: This apprenticeship offers a pathway to a rewarding career in IT support and services.
• Supportive Team: Join a collaborative team that values your contributions and encourages personal growth.

How to Apply:

If you are ready to embark on an exciting journey in IT, we want to hear from you! Please submit your application, including your CV and a brief cover letter outlining your interest in the role.

Start your IT career with us at Natixis! Apply now!

Note: This apprenticeship is designed for individuals looking to gain practical experience in IT support. Training and mentorship will be provided throughout the program.

About Us

Welcome to Natixis

At Natixis, we create tailor-made solutions in Asset & Wealth management, Corporate and Investment banking, Insurance, and payments, with over 12,000 staff members in 35 countries.

At Natixis, you have a great opportunity to join an entrepreneurial, agile, and growing organization, and to be part of an inspiring team. We offer a competitive remuneration package and a generous total reward package. As an inclusive employer, we are also open to considering flexible working arrangements. We continuously work to create an environment that promotes diversity and inclusion in all its forms, across gender, race, religion, sexual orientation, disability, ethnicity, and background. We believe this creates equal opportunities for our employees — and better outcomes for our clients and communities.

We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruitment process. Job ID 300004736913782