IT Support Apprentice

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their IT Support team as apprentices. This role offers a unique opportunity to gain hands-on experience while providing essential support to users of decentralized IT equipment and services. You will learn about security protocols, help desk operations, and develop problem-solving skills in a dynamic environment. With a focus on career development and personal growth, this apprenticeship is perfect for those looking to kickstart their IT careers. Join a supportive team and make a meaningful impact in the world of IT support!

Qualifications

• Enthusiastic individuals eager to learn and grow in IT.
• Strong interpersonal skills and proactive problem-solving abilities.

Responsibilities

• Provide first-level support for IT equipment and services.
• Assist in the maintenance of desktop equipment and documentation.

Skills

PC Support

Interpersonal Skills

Problem-Solving

Organizational Skills

Time Management

Willingness to Learn

Job description

Join Our Team as an IT Support Apprentice!

Are you passionate about technology and eager to kickstart your career in IT? We are looking for a motivated IT Support Apprentice to join our dedicated IT Support team at Natixis. This is a fantastic opportunity for you to gain hands-on experience while providing essential support to users of decentralized IT equipment and services.

About the Role:

1. Providing First-Level Support: Assist users with IT equipment and services, ensuring a smooth and efficient experience.
2. Equipment Maintenance: Help with the rollout and maintenance of desktop equipment.
3. Security Management: Apply security updates and conduct regular audits of hardware and software.
4. Documentation: Assist in completing and maintaining relevant documentation, including incident reports and monthly help desk reports.
5. Collaboration: Work closely with other IT department members to provide technical assistance and support.

What You Will Learn:

1. Gain valuable experience in IT support and customer service.
2. Learn about security protocols and help desk operations.
3. Develop problem-solving and analytical skills.
4. Understand IT equipment maintenance and user assistance.

Why Join Us?

1. Hands-On Experience: Work in a dynamic environment alongside experienced IT professionals.
2. Career Development: This apprenticeship offers a pathway to a rewarding career in IT support and services.
3. Supportive Team: Join a collaborative team that values your contributions and encourages personal growth.

How to Apply:

If you are ready to embark on an exciting journey in IT, we want to hear from you! Please submit your application, including your CV and a brief cover letter outlining your interest in the role.

Start your IT career with us at Natixis! Apply now!

Note: This apprenticeship is designed for individuals looking to gain practical experience in IT support. Training and mentorship will be provided throughout the program.

Required Skills/Qualifications/Experience

Who We Are Looking For:
We want enthusiastic individuals who are eager to learn and grow in the IT field. Ideal candidates will possess:

• Previous experience or interest in PC support (experience in a financial environment is a plus).
• Strong interpersonal skills to communicate effectively with users at all levels.
• A proactive approach to identifying potential problems and taking corrective action.
• Good organizational skills and the ability to manage time effectively.
• A willingness to learn and adapt to new challenges.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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