IT Support Apprentice

Digital Native; Kingston upon Hull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking an enthusiastic IT Support Apprentice to join their dynamic team in Hull. This apprenticeship offers the chance to develop hands-on skills in providing IT support across various platforms and will pave the way for a rewarding career in the IT sector.

Benefits

Hands-on experience in a real-world IT environment

Continuous opportunities for learning and training

Potential transition into a full-time role post-apprenticeship

Qualifications

• Assist with the installation and maintenance of ICT hardware.
• Strong problem-solving skills and a willingness to learn.
• Minimum of 5 GCSEs including English Language and Maths.

Responsibilities

• Support the installation and first-line repairs of ICT hardware.
• Help maintain and update the hardware and software inventory.
• Conduct regular ICT health checks and ensure safe maintenance standards.

Skills

Problem-solving

Teamwork

Independence

Education

5 GCSEs grades A*-C/9-4 or equivalent

Level 3 BTEC IT or A Level Computer Science

Tools

Windows operating systems

Microsoft Office Suite

Job description

Job Title. IT Support Apprentice

Location. Hull

Job Title: IT Support Apprentice

Location: Airco Hull

Salary: £7.55 per Hour (National Minimum Apprentice Wage)
Hours/Weeks: 40 Hours per week/52 Weeks per year

Eligibility

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications, or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

About the Role

Are you looking to launch your career in IT? We are seeking an enthusiastic and dedicated IT Support Apprentice to join our dynamic team. As an integral part of our IT Department, you will gain hands-on experience supporting a diverse range of users—including office staff, engineers, and management—across multiple sites. Under expert guidance, you’ll develop skills in setting up systems, troubleshooting, and maintaining computer hardware and networks.

Key Responsibilities

As our IT Support Apprentice, you will:

• Assist with the installation, maintenance, and first-line repairs of ICT hardware including servers, computers, laptops, iPads, switches, Wi-Fi access points, and telephones.
  • Support software installations, updates, and maintenance tasks.
  • Help maintain and update the hardware and software database and inventory.
  • Support the administration and security of our network systems, including managing group policies, user profiles/accounts, and email systems.
  • Ensure technology systems comply with GDPR standards.
  • Conduct regular ICT health checks of equipment and ensure safe maintenance standards.
  • Assist with booking and managing the allocation of IT resources for office staff and engineers.
  • Provide support during disaster recovery scenarios and in the maintenance of our CCTV system.
  • Educate staff on best practices in using ICT resources and promote eSafety awareness.
  • Monitor and assist in managing our telephone system and other communication tools.
  • Support the purchasing process for consumables, equipment, software, and services.
  • Aid in the recording and reporting of IT-related incidents.

Qualifications & Skills

• Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
  • Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc
  • Familiarity with Windows operating systems and the Microsoft Office Suite.
  • Previous work experience is beneficial—even if not directly within IT.
  • Ability to work independently and as part of a collaborative team.
  • Strong problem-solving skills and a willingness to learn.

What We Offer

• Gain hands-on experience and valuable technical skills in a real-world IT environment.
  • Work under the supervision of experienced IT professionals committed to your success.
  • Continuous opportunities for learning, training, and career progression within a thriving company.
  • Following a successful apprenticeship, you may have the opportunity to transition into a full-time role within our company, potentially paving the way for a long-term career in IT.

ApprenticeshipTraining to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
• You will work alongside our experienced Service Desk team and build your skills through a combination of:
• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks

Candidates that have read and followed the advice in our CV Guide are more likely to be successful...