IT Support Apprentice

NatWest Group; City of Edinburgh; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their Digital X – Hosting Solutions Team as IT Support Apprentices. This apprenticeship offers a solid foundation in technology, providing all necessary training while you engage in real-world projects. You'll learn to support technology services, collaborate with diverse teams, and enhance your problem-solving skills. With a competitive salary and a range of benefits, this opportunity is perfect for those eager to kickstart their careers in IT. Join a community that values diversity and innovation, and take your first step towards a rewarding future.

Benefits

Healthcare benefits

Generous holiday entitlement

Retirement fund contribution

Qualifications

• Passion for learning and determination to succeed.
• Ability to maintain strong customer focus and innovative mindset.

Responsibilities

• Support day-to-day technology services and deploy new applications.
• Collaborate with stakeholders and manage environment updates.

Skills

Communication Skills

Stakeholder Management

Problem Solving

Analytical Skills

Organizational Skills

Education

Higher, Advanced Higher, A level, HNC or HND in a STEM subject

Tools

Red Hat Linux

Windows

Citrix

Job description

Join us in October 2025 as an Apprentice in our Digital X – Hosting Solutions Team.

• We’ll provide all the technical training you’ll need to be successful in your role
• You’ll complete the externally Digital Technology – IT Support Level 8 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme please see our FAQs
• Our people are the foundation that success is built on, so we’re passionate about supporting them too. We’ll support you in completing your programme and you’ll be part of our growing community of apprentices
• This job does not meet Skilled Worker visa sponsorship requirements

We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us.

What you'll do As a IT Support Apprentice within our Digital X – Hosting Solutions Team you will :

• Support the provision of the day-to-day technology based services and assist in and validate the deployment of new applications and architecture across the Domain specifically around the Red Hat Linux, Windows, Citrix and Directory Platforms.
• Communicate and collaborate with stakeholders across the Domain
• Support the delivery of Infrastructure management, Infrastructure support and the building of environments for systems plus
• Manage updates to environments ensuring all deployments to production environments meet the appropriate quality standards
• Work with the Senior Engineers to analyse and to support continuously improving the platforms through learning and applying new automation and ‘infrastructure as a code’ best practices.

What you’ll learn

Taking on an apprentice role could be a fantastic starting point or change for your career. You’ll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings.

Your learning journey will include:

• How to work with various teams, systems and applications and the work you do will drive significant technology change
• How to work in a hands-on, analytical, or project based environment, depending on your skills and interests

The skills you'll need

We’re looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You’ll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.

You’ll also need:

• The ability to maintain a strong customer focus
• An innovative and creative mindset
• Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions
• An analytical, numerate, and logical skillset with the ability to adapt well to change
• Good planning and organisational skills with the ability to prioritise and manage your time effectively

What else you need to know

An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study.

If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.

Eligibility

You’ll need to have either a Higher, an Advanced Higher, an A level, HNC or HND in a STEM subject to be eligible for this programme.

Or

A minimum of 12 months experience in an IT based role.

How we'll reward you

You’ll join on a competitive salary of £25,020.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 25 days, plus bank holidays
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out ourrewards and benefits page .

Our people work differently depending on their jobs and needs. Fromhybrid working to flexible hours , we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Hours

35

Job Posting Closing Date:

21/05/2025