It Support Apprentice

Gloucestershire College; Cheltenham; On-site; GBP 16,000 - 20,000; Full time

Job summary

Gloucestershire College is offering an IT Technical Support Apprenticeship, where you'll gain hands-on experience troubleshooting IT systems for students and staff. You will work as part of a dedicated team, learning the necessary skills to support modern technology across multiple campuses. This position provides a pathway for further career development in the field of ICT.

Qualifications

• Level 3 apprenticeship standard in Information Communications Technician.
• Experience in IT support is beneficial.

Responsibilities

• Providing IT Technical Support to students and staff.
• Troubleshooting hardware and software faults.
• Supporting the IT provision at campus locations.

Skills

Troubleshooting

Customer Service

Education

Information Communications Technician Apprenticeship Standard Level 3

Job description

Gloucestershire College is an education provider with campuses in Cheltenham, the Forest of Dean and Gloucester. We deliver a range of professional and technical training, including T Levels and full-time courses for school leavers, apprenticeships, university-level courses, and courses for adults including online, short and part-time courses, just for fun courses and JobSmart programmes for pre-employment. All of our learners benefit from tailored support and development throughout journey to higher education or employment.

Potential position upon completion of the apprenticeship.

Your Duties Will Include

• Providing IT Technical Support to students and staff in the use of IT equipment including, troubleshooting hardware and software faults along with installations and maintenance.
• Supporting the IT provision at our 3 campuses in Gloucestershire, we are a team of circa 13 with experience in all aspects of ICT.
• You will be part of this team and contribute to supporting the College and its many staff/students, while learning new technologies and gaining valuable experience. This is a varied and challenging role and you will be expected to provide a professional and friendly service to both internal and external customers. You will deal with customers face to face, on the telephone and through electronic enquiries.
  
  

Information Communications Technician Apprenticeship Standard Level 3. Training will be delivered both in college and in the workplace.

Monday Thursday 08:30 17:00, Friday 08:30 16:30, (1 hour lunch break).