It Support Apprentice

Inflection Point MSP; Bristol; Remote; GBP 18,000 - 26,000; Full time

Job summary

A leading company in the UK is offering an apprenticeship in Technical Support. The role includes providing responsive Level 1 support, diagnosing client issues, and maintaining effective communication. This position is remote, requiring occasional visits to the Bristol office. You'll gain a Level 3 ICT qualification with full training and support.

Benefits

Full training and support

Possibility to secure a full-time position

Qualifications

• Foundation level of understanding of computer systems and mobile devices.
• Effective verbal and written communication skills are essential.
• Ability to diagnose and resolve non-complex technical issues.

Responsibilities

• Provide Level 1 support ensuring high client satisfaction.
• Evaluate and troubleshoot client queries remotely.
• Maintain knowledge base and contribute to sustainability goals.

Skills

Diagnosis and troubleshooting

Client-oriented service

Effective communication

Understanding of computer systems

Environmental responsibility

Education

Level 3 ICT qualification

Job description

At Inflection Point, our strength lies in our tightly-knit, vibrant team hailing from various parts of the UK. When you reach out to us, you're not just tapping into technical expertise; you're engaging with real individuals brimming with dedication and passion for what they do. We champion a people-first approach in every sense. With us, there's no jargon, no scripted responses, and certainly no chatbots. Instead, we offer genuine human interaction, led by a diverse group of professionals who bring their unique blend of insights, perspectives, and warmth to the table. Whether it's over a call or an email, rest assured, you're communicating with someone who's deeply committed to understanding your needs and addressing your challenges.

Possibility to secure a full-time position after successful completion of apprenticeship.

This is a remote role, with occasional visits in the BRISTON office when asked, ideally you would be a driver!

• To resource the Service Desk and provide responsive and client focussed Level 1 support, ensuring high client satisfaction
• Evaluate, accurately categorise and perform remote troubleshooting through diagnostic techniques to ensure timely resolution of client queries and issues
• Record client queries and resolutions to contribute to a knowledge base for future reference
• Escalate unresolved issues to the next level of support; ensuring client expectations are managed and timescales are shared with customers
• Provide client after care by following up with clients to ensure their IT systems are fully functional after troubleshooting
• Maintain and keep up to date self-help documents for customer self-service and troubleshooting
• Actively contribute to the organisations sustainability goals by adopting environmentally responsible practices in daily work. This includes minimising resource waste, promoting energy efficiency, and supporting the companys initiatives to reduce its carbon footprint
• Stay informed about the companys sustainability policies and initiatives, actively participating in training and awareness programs
• Foundation level of understanding of computer systems, mobile devices, and other technology products
• Ability to diagnose and resolve non-complex technical issues
• Effective verbal and written communication skills
• Ability to remain calm and provide a client-oriented service
• Information Communication Level 3 (ICT) Apprenticeship Standard
• You will also receive full training and support from the Just IT apprenticeship team to increase your skills
• Your training will include gaining a Level 3 ICT qualification
  
  

Monday to Friday, 9.00am to 5.00pm.

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